Service Operations Manager
1 week ago
Auffenberg Dealer Group is seeking a highly skilled Service Manager to elevate our customer experience to new heights.
The ideal candidate will possess a proven track record of managing service teams in the Automotive industry, with a strong focus on driving customer satisfaction, improving operational efficiency, and achieving financial objectives.
Responsibilities- Customer Service: Serve as the primary point of contact for service customers, ensuring exceptional service and building strong relationships.
- Appointment Scheduling: Manage and coordinate appointment scheduling using the Dealer Group's Automotive software suite, minimizing wait times and optimizing service queues.
- Performance Monitoring: Continuously monitor customer wait times, service queues, and repair performance to identify areas for improvement.
- Team Development: Motivate and develop service technicians and advisors, fostering a culture of excellence and continuous learning.
- Retention and Loyalty: Develop and execute programs to increase service retention and loyalty, ensuring customers return to Auffenberg Dealer Group for their automotive needs.
- Quality and Safety: Promote customer satisfaction by ensuring quality standards and customer experience, while maintaining optimal efficiency and safety standards.
- Inventory Management: Oversee automotive parts and equipment purchases and inventory levels, ensuring adequate stock and minimizing waste.
- Process Improvement: Create and review processes concerning technician training, shop layout, and vehicle safety, ensuring a safe and efficient work environment.
- Access Control: Manage and review access systems for shop entry and customer protection, maintaining a secure and controlled environment.
- Relationship Building: Develop and maintain relationships with external service providers for customer referrals, expanding Auffenberg Dealer Group's network and opportunities.
- 5+ years of experience in the Automotive industry, with a proven track record of managing service operations.
- Excellent interpersonal and problem-solving skills, with the ability to collaborate across multiple departments and stakeholders.
- A strong understanding of Automotive systems, vehicle maintenance, and the sales process.
- A proven track record of hands-on leadership and accountability, with the ability to motivate and develop team members.
- Detail-oriented with excellent written and verbal communication skills, ensuring clear and concise communication with customers and team members.
Auffenberg Dealer Group is an equal opportunity employer and complies with all applicable state and federal laws regarding discrimination in employment.
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