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Healthcare Operations Supervisor

2 months ago

Oregon City Oregon, United States Praxis Health Full time

Position Overview:


Praxis Health is in search of a skilled and dedicated Healthcare Operations Supervisor to enhance our clinic team in Oregon City. This role is pivotal in ensuring the smooth functioning of our clinic operations and providing exceptional support to our healthcare staff.

To qualify, candidates should possess prior experience in a medical or healthcare environment, ideally as a Medical Assistant.


The Healthcare Operations Supervisor will oversee the daily activities of the clinic, ensuring that our clients and patients receive prompt and courteous service while supporting the overall operational framework.


Praxis Health operates a network of Family and Internal Medicine clinics across the Portland-Metro area, along with a central support office. The supervisor will be accountable for the comprehensive management of clinic operations.


Key Responsibilities:

1. **Clinic Operations Management**
- Collaborate with management to oversee daily clinic functions.
- Monitor and control non-labor expenses to stay within budget.
- Evaluate operational systems, including communication, scheduling, and medical records, implementing necessary improvements.
- Discuss clinic systems, challenges, budgets, and objectives with healthcare providers as required.
- Conduct monthly departmental meetings and maintain accurate records of discussions.
- Participate in clinic and provider meetings on a monthly basis.
- Maintain professionalism in all interactions with patients, staff, providers, and external stakeholders.
- Supervise patient outreach and appointment recall processes.
- Oversee the management of patient information within the clinic.


At Praxis Health, we are committed to our mission and vision, emphasizing collaboration, trust, professionalism, efficiency, and exceptional customer service to deliver the highest quality care to our patients.


Work Schedule:
Monday - Friday, 8:00 AM - 5:00 PM

Compensation and Benefits:

We provide a competitive salary and benefits package. You will have the opportunity to work alongside a talented team of healthcare providers and professionals dedicated to maintaining the highest standards of care.

Our organization values both our patients and our employees.
Benefits Overview:
- Discounts on in-house laboratory testing
- Medical coverage with in-network and custom network discounts (No cost for employee-only coverage)
- Dental coverage (No cost for employee-only coverage)
- 401(K) plan with discretionary employer matching
- Paid Time Off

Essential Functions:
- Supervise clinic personnel.
- Uphold performance standards for supervised staff, including evaluations, disciplinary actions, training, and development.
- Lead by example through expertise in daily operations.
- Delegate and monitor all office responsibilities effectively.
- Ensure timely staffing, training, and evaluation of employees in collaboration with management.
- Adhere to HIPAA policies and regulations to maintain patient confidentiality.
- Enhance job knowledge through educational opportunities and professional publications.
- Collaborate with other supervisors and management to facilitate cross-training and ensure effective inter-department communication.
- Maintain reliable attendance and presence at work.
Qualifications:
- Experience in scheduling and managing both front and back office operations.
- Knowledge of accounting, purchasing, and human resource practices.
- Familiarity with HIPAA, OSHA, and other relevant regulations.
- Proficient in Windows-based EMR software and MS Office applications such as Word, Excel, and Outlook.


- Detail-oriented with strong problem-solving skills, proactive planning abilities, and excellent organizational and communication skills. Experience in staff management is essential, along with the ability to manage workloads and empower team members.


**Education and Experience Requirements:**
- Minimum of 1 year of direct supervisory experience in a healthcare setting or equivalent leadership experience preferred.
- Medical Assistant certification is preferred.


About Praxis Health:
Praxis Health is a collective of medical groups dedicated to providing high-quality healthcare throughout Oregon.

Our community-based clinics are the foundation of our operations, delivering superior medical care, advocating for our patients, and fostering a collaborative culture for our providers and staff.

Our approach is distinct from larger healthcare organizations, focusing on small groups and clinics that can swiftly adapt to industry changes and patient needs.


With over 50 years of service in Oregon, we are recognized as pioneers and thought leaders in the healthcare sector. Our commitment to innovative and operational excellence enables us to develop healthcare solutions that are both cost-effective and cutting-edge.

Discover how we redefine healthcare.


Physical Requirements:


- Manual dexterity for operating office equipment, including computers and calculators; ability to stoop and bend to manage files and supplies; mobility for errands and deliveries; capacity to sit for extended periods.

- Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Stress may arise from multiple staff demands and deadlines.


Equal Opportunity Statement:
Praxis Health is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without discrimination or harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.