Technical Solutions Engineer for Media and Broadcasting

3 days ago

Denver, Colorado, United States Comcast Corporation Full time

Comcast Corporation Overview

At Comcast, we are transforming the way the world connects. Our team is comprised of bright minds and forward-thinkers who innovate and evolve with a company they can be proud of. As part of Comcast NBCUniversal, our roots - and our hearts - are in broadcast and digital video, but we are so much more. We have a proven track record of continuous innovation, always looking for new and better ways to connect with our customers, aggregate, distribute, and secure our content, advertising, and data.

Salary: $113,151.15 per year

Job Description: The Streaming, Broadcast, and Advertising (SB&A) Broadcast Engineering team at Comcast Technology Solutions provides solutions that drive our customer's on-air products. This role involves designing, building, and commissioning products in the media and television space while responding to issues from a domain expertise and high-level tiered support perspective.

Key Responsibilities:

  • Monitor and adjust audio and video parameters to ensure the best network quality.
  • Tune and troubleshoot various types of satellite and fiber decoders.
  • Assist operations with training related to audio and video equipment use and their adjustments.
  • Ensure a clean and dust-free environment in all technical areas, maintaining the integrity of system wiring and documentation.
  • Provide assistance in network planning, engineering, architecture, and the development of technical standards for video over IP.
  • Provide basic resolution for routine broadcast master control problems, coordination of support for end-user problems, occasionally direct end-user support.
  • Contribute to projects supporting the implementation, operations, and management of broadcast equipment, with a strong focus on broadcast infrastructure and video routing.
  • Install and configure broadcast equipment as needed.
  • Exercise independent judgment and discretion in matters of significance.
  • Understand and commit to 24/7/365 in-production 'on-air' environments.
  • Take on more of a lead role in the management and execution of projects.
  • Establish trust within the team based on performance and availability, willing to extend outside of defined tasks.

Qualifications:

  • Bachelor's Degree and/or 5-7 years equivalent work experience in technical or engineering operations.
  • Industry-standard certifications and training.
  • Familiarity with off-the-shelf software applications and their use in troubleshooting and diagnostics.
  • Advanced analysis, troubleshooting, and resolution skills.
  • Cross-systems technical knowledge.
  • Knowledgeable in one or more technical areas, demonstrating in-depth expertise of deployed technologies and workflow.
  • Advanced knowledge of various diagnostic tools and troubleshooting techniques.
  • Demonstrate a high level of customer focus, listening to and understanding customer requests, and providing the most effective resolution.
  • Ability to develop solutions during root-cause analysis.
  • Involved in more complex troubleshooting and research.
  • Create documentation and training related to supported technology.
  • Collaborate with other departments to problem-solve.
  • Establish working relationships with vendors and other technical resources to effectively resolve issues.
  • Demonstrate intermediate-level expertise and effectiveness in diagnostics and troubleshooting.
  • Intermediate functional understanding of Windows and Linux operating systems, TCP/IP protocols, network design, and maintenance practices.

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