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Client Support Specialist

2 months ago

Pasadena, Texas, United States Summit Companies Full time

Are you interested in becoming part of a leading fire protection organization in the country and embarking on a rewarding career that plays a vital role in safeguarding lives? If you aspire to join a dynamic team of professionals in the industry, consider the opportunities available at Summit Fire & Security.

The Customer Service Representative position involves delivering administrative and operational support to the branch. Key responsibilities include serving as the primary point of contact for both internal and external clients, with a particular emphasis on assisting the Pasadena, TX office.

Summit Fire & Security, a segment of SFP Holding, Inc. (Summit Companies), is a full-service provider of fire detection, suppression, and security solutions, offering design, installation, testing, inspections, and maintenance services. We operate across various sectors at local, regional, and national levels, and we take pride in our reputation for delivering high-quality work executed by our skilled installation teams. With over 70 locations across more than 20 states, Summit Fire & Security offers numerous opportunities for professional advancement.

Our organization is recognized for its commitment to service excellence within the fire protection industry. We emphasize trade skills and workforce development through initiatives such as Recognized Apprenticeships and on-the-job training, aimed at individuals pursuing new career paths. Many of our leaders actively engage in NFPA code compliance committees, regional safety boards, and educational initiatives in local schools. We promote professional growth among our employees by providing ongoing development, training, and support for certifications like NICET, striving to be the Employer of Choice for motivated team members eager to excel in a fast-paced environment. We value initiative, diversity, and personal career growth.

Our success in delivering exceptional fire protection services relies on a combination of experience, knowledge, and outstanding customer service.

Minimum Qualifications

  • High school diploma or GED required

Duties and Responsibilities

  • Deliver customer service to internal and external clients through appropriate greetings via phone, email, or in-person interactions
  • Collaborate with Billing, Accounting, and Administration teams to convey essential information efficiently
  • Assist Human Resources with onsite protocols and ensure accurate payroll processing
  • Effectively manage office systems and support team members with operational tasks
  • Handle responsibilities such as processing Certificates of Insurance and managing office supply orders
  • Perform collection duties and maintain a tidy office environment

Scheduling Responsibilities (as assigned)

  • Coordinate technicians' schedules and manage work orders efficiently
  • Ensure precise scheduling, resolve conflicts, and update account details as needed

Benefits

Summit Fire & Security offers extensive training, opportunities for career advancement, competitive compensation, bonuses, and a comprehensive benefits package, which includes:

  • Paid Vacation and Holidays
  • Medical, Dental, and Vision Insurance
  • 401(k) Plan with Company Match
  • Flexible Spending Accounts
  • Employer-Paid Long-Term and Short-Term Disability
  • Additional Ancillary Benefits such as Life Insurance and Employee Assistance Program

Our Core Values

PIPE
  • We are PASSIONATE about life safety
  • We uphold INTEGRITY in all actions
  • We foster PARTNERSHIPS with customers and communities
  • We strive for OPERATIONAL EXCELLENCE in everything we do

Summit Fire & Security is committed to safety and maintains a drug-free workplace as part of our dedication. We are an equal-opportunity employer that values diversity in the workplace, providing fair consideration for all qualified applicants regardless of various factors.