Technical Representative II
3 weeks ago
Bergkamp Incorporated is seeking a skilled Technical Representative II to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support for our pavement preservation equipment.
Key Responsibilities- Troubleshoot and diagnose customer equipment issues in a shop or field environment.
- Provide training and education to customers and employees on Bergkamp equipment and machines.
- Lead and perform equipment start-ups, and provide training to crews and fleet services.
- Assist engineers and product managers with design issues and provide feedback from the field.
- Support the sales team and product managers with customer inquiries.
- Perform service and maintenance on problematic equipment in a shop or field environment.
- Provide customer service and relations with a focus on operation, maintenance, and repair of equipment.
- Conduct final inspections of equipment once production is complete.
- Maintain a safe and clean working environment by adhering to procedures, rules, and regulations.
- High school diploma or equivalent, plus three to five years of experience in automotive mechanical, welding, electrical, or other related fields.
- Excellent written and verbal communication skills, with the ability to clearly communicate detailed information to customers, coworkers, and management.
- Ability to travel overnight domestically and internationally, including weekends, for at least 65% of the time.
- Strong customer service skills, with the ability to interact in a positive and professional manner to develop and maintain strong working relationships.
- Ability to read and interpret documents, such as invoices, procedure manuals, blueprints, and job instructions.
- Ability to write technical reports and documents.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to manage time effectively and prioritize tasks to meet deadlines.
- Strong attention to detail and organizational skills.
- Ability to use common mechanic tools, such as electric and air tools, and operate a forklift.
- Knowledge of electrical and mechanical capabilities.
- Ability to operate a computer and computer software, including Microsoft Office products and ERP systems.
- Ability to maintain confidentiality.
The work environment is typically an outdoor setting with frequent exposure to outside elements. The noise level in the work environment is frequently high. This position requires constant travel, which will involve exposure to extreme weather elements.
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Mechanical Assembler II
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Maintenance Technician II
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