Customer Service Representative

2 days ago

Joplin, Missouri, United States Liberty Utilities Full time
About Liberty Utilities

Liberty Utilities is a growing renewable energy and utility company with over $15 billion of assets across North America and internationally. Our purpose is to sustain energy and water for life, and it is demonstrated in everything we do as a business, and as an employee team.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a CSR, you will be the first point of contact for our customers, providing outstanding service and support through various channels, including phone, email, and in-person.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Communicate effectively with customers, field personnel, and office staff to ensure seamless service delivery.
  • Process customer contacts promptly, responding in a respectful, polite, and professional manner to evaluate, advise, and expedite requests to serve customer needs.
  • Develop the ability to diagnose and resolve delinquent accounts, demonstrating understanding while assisting customers in making adequate payment arrangements.
  • Respond to customer emergencies with a sense of urgency, serving as a communication link between field operations personnel and the customer.
  • Ability to field after-hours call-outs and handle emergency situations while assessing customer information to expedite the restoration of services required.
  • Willingness to perform other customer-focused duties as needed.
  • Ability to answer the phone, listen actively, relay information, and type basic information simultaneously.
Requirements
  • High school diploma or equivalent certification required.
  • Experience in Customer Service required, with excellent telephone etiquette, verbal communication, and customer relation skills.
  • Must possess organizational, multitasking, and problem-solving skills, in addition to an aptitude for math.
  • Requires proficient computer skills for data entry, reporting, reference, and/or retrieval tasks.
What We Offer
  • Company-funded Pension program.
  • 401k with Company match.
  • Full insurance benefits (health/dental/vision/life).
  • Collaborative environment with a genuine flexible working policy.
  • Share purchase/match plan.
  • Defined Contribution savings plan.
  • Top Talent Program.
  • Volunteer paid days off.
  • Employee Assistance Program.
  • Achievement fund.

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not certain you meet the all the qualification requirements, we encourage you to apply to further investigate the opportunity.

We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all of our employees and expect each of our employees to honor this commitment in their daily responsibilities.

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