Practice Supervisor South Primary Care Specialist

7 days ago


Parma, Ohio, United States University Hospitals Full time
Job Summary

We are seeking a highly skilled and experienced Practice Supervisor South Primary Care to join our team at University Hospitals. The successful candidate will be responsible for overseeing the daily functioning of all operational systems in the office, ensuring the implementation and adherence of business policies and procedures for the daily operations of the office.

Key Responsibilities
  • Oversee daily functioning of all operational systems in the office
  • Ensure implementation and adherence of business policies and procedures for the daily operations of the office
  • Set daily operational/patient priorities, evaluate daily work flow and assign work
  • Ensure that duties are carried out according to UHMSO policy and procedures
  • Direct supervision of all levels of office support staff
  • Establish work priorities
  • Schedule staff and ensure coverage of support services within the practice
  • Approve overtime
  • Approve vacation and time off requests of practice related staff
  • Conduct or coordinate regular office staff meetings
  • Kronos Timekeeper
  • Orient and train new and current staff on office protocols and job responsibilities
  • Coach staff to maximize patient throughput
  • Maintain documentation related to employee performance and communicate performance related issues to Administrator
  • Identify needs and assist front line leads with planning of continuing education for office staff
  • Complete performance reviews of staff
  • In collaboration with HR make decision regarding hiring, corrective action, terminations, and other HR initiatives
  • Promote, build and ensure positive customer relationships at all levels within the practice
  • Troubleshoot and resolve issues
  • Update Administrator of significant activities
  • Assess and resolve all patient balance billing issues using appropriate resources within UHMSO
  • Responsible for practice revenue enhancement/expense reduction initiatives and meeting financial objectives, including the collection of prior patient balances, co-pays, and co-insurance where applicable
  • Recommend operational improvements
  • Meet with leads and providers to assess, design, implement programs and processes to increase the efficiency and effectiveness of the practice
  • Provide detailed action plans for UHPS initiatives and coach front line leads and staff through implementation of projects
  • Collect and analyze data and maintain reports for business efficiency and practice growth
  • Assume role of, or delegate all functions with regards to the office lab
  • Ensure all applicable laws, rules, and procedures are followed concerning typical lab functions, including: vaccines, patient samples, log books, and equipment
  • Work with assigned providers to ensure charges are submitted in a timely fashion
Additional Responsibilities
  • Perform other duties as assigned
  • Comply with all policies and standards
  • For specific duties and responsibilities, refer to documentation provided by the department during orientation
  • Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients


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