Xfinity Retail Sales Professional

4 weeks ago


Olathe, Kansas, United States Comcast Full time
Job Summary

Comcast is seeking a highly motivated and customer-focused individual to join our Xfinity Retail team as a Sales and Customer Experience Representative. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers, ensuring they have a seamless and positive experience with our products and services.

Key Responsibilities
  • Represent Xfinity products and services to customers, providing demonstrations and educating them on the full capabilities of our offerings.
  • Take a customer-first approach, listening to and evaluating customer needs, and providing solutions that meet their expectations.
  • Achieve sales and customer experience goals and objectives, while consistently demonstrating sales excellence and professionalism.
  • Provide comprehensive customer onboarding activities, ensuring customers fully understand how to use and manage our products and services.
  • Partner with customer care to resolve customer issues, as needed.
  • Comply with all company and retail operational policies and procedures.
  • Complete training requirements and actively engage in team huddles and learning.
  • Know and understand sales compensation plans and their key elements.
  • Work a flexible schedule, including evenings, weekends, holidays, and variable schedules, as needed.
Requirements
  • High School Diploma or equivalent required.
  • 2-5 years of sales or customer service experience preferred.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to lift up to 25 pounds and stand for long periods.
What We Offer

Comcast is proud to be an equal opportunity workplace, and we will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.



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