Healthcare Support Specialist

5 days ago


West Chester, Pennsylvania, United States Pennsylvania Medicine Full time
Why Choose Penn Medicine:

At Penn Medicine, we believe that the best care for our patients starts with the best care for our employees. We offer a comprehensive compensation and benefits package, including a competitive salary range of $50,000 - $65,000 per year, depending on experience. Our employee benefits programs help our employees get healthy and stay healthy. We offer a prepaid tuition assistance program, generous paid time off, and opportunities for career growth and development.

About the Job:

The Patient Services Associate is responsible for providing administrative support to our clinical teams, ensuring seamless communication with patients, and maintaining accurate records. Your expertise in patient flow management, scheduling appointments, and coordinating patient activities will be crucial in delivering high-quality care.

Key Responsibilities:
  • Communication: Greet and interact with patients in a pleasant and professional manner, using active listening skills to understand their needs and concerns.
  • Patient Flow Management: Coordinate patient arrivals and departures, manage wait times, and ensure smooth transitions between different stages of care.
  • Scheduling: Schedule appointments accurately, handle cancellations and rescheduling, and communicate changes to patients.
  • Insurance and Billing: Validate patient insurance information, update records, and process payments.
  • Documentation: Accurately document patient interactions, appointment schedules, and billing information.
Requirements:
  • Education: High School Diploma or equivalent required; Associate's Degree preferred.
  • Experience: 2+ years of medical office experience or customer service experience required.
  • Skills: Excellent communication and organizational skills, ability to work independently and as part of a team.


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