Operations Coordinator, Retail

3 weeks ago


New York, New York, United States FOUNDRAE FINE JEWELRY Full time

Foundrae Fine Jewelry is seeking a highly organized and detail-oriented Operations Coordinator, Retail to join our team in NYC.

About the Role:

The Operations Coordinator will play a critical role in ensuring the smooth operation of our retail store, working closely with the sales team, bench jewelers, and management to ensure timely completion of client orders, maintain accurate inventory levels, and provide exceptional customer service.

Key Responsibilities:

  • Coordinate order flow, prioritizing urgency and pacing longer lead time orders
  • Work with the sales team to process orders, administer quality checks, and validate using brand standards
  • Manage inventory movement, track customer returns, and monitor unfulfilled work orders
  • Participate in inventory cycle counting, investigate discrepancies, and maintain accurate vault organization
  • Provide support to management and sales staff through quick, accurate stock checks and upon request, provide quick delivery to the sales floor

Requirements:

  • Minimum of high school degree, Bachelor's degree preferred
  • Minimum of 2 years previous experience in order management, inventory processing, and tracking preferably within luxury/retail
  • PC/Mac proficient, advanced excel skills, and knowledge of design programs a plus
  • Outstanding attention to detail, highly organized, reporting skills, interest, and demonstrated experience in creating and streamlining processes
  • Self-starter and multi-tasker
  • Ability to work a flexible schedule, including evenings, weekends, and holidays

What We Offer:

An annual salary between $58,000 - $63,000, plus the opportunity for a bonus, a comprehensive benefits package, including medical, short and long-term disability, various paid time off programs, employee discount/perks, and retirement plan.



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