ServiceNow Platform Architect

Job Description:

As a ServiceNow Architect at Hewlett Packard Enterprise, you will play a crucial role in designing, developing, and implementing ServiceNow solutions within Federal organizations. This role requires a deep understanding of ServiceNow architecture, best practices, and a strong ability to translate business needs into technical solutions.

Responsibilities:

• Lead the design, development, and implementation of ServiceNow solutions in alignment with federal government requirements and standards
• Establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes.
• Interfaces with the customer across executive, platform owner, enterprise architects and development teams during the selling, structuring and implementation of solutions.
• Architect, configure, and customize ServiceNow applications/modules such as Incident Management, Change Management, Service Catalog, and CMDB to meet organizational needs
• Setting up a CMDB process comprising analysis, plan, design and implement phase.
• Manage all customer CMDB's end to end and run scheduled report outs.
• Provide configuration management support to multiple IT projects simultaneously.
• Possess comprehensive knowledge of the configuration management field and ability to complete difficult and complex assignments.
• Must have experience in implementing and using configuration management for multi-environment IT applications.
• Ability to implement and work on various IT Infra & Application using ServiceNow Discovery & Service Mapping is a prerequisite.
• Having deep knowledge of Business Service Maps and configure Availability reporting is a must
• Ability to engage customers and operation teams to resolve root cause issues in a positive, non-adversarial manner.
• Provide expertise in integrating ServiceNow with other systems and applications within the federal government ecosystem
• Develop and maintain documentation related to ServiceNow architecture, design decisions, configurations, and integrations
• Conduct code reviews and provide guidance to development teams to ensure adherence to best practices and standards
• Stay abreast of ServiceNow updates, releases, and emerging technologies to drive continuous improvement and innovation within the platform
• Collaborate with security teams to ensure ServiceNow solutions meet federal government security requirements and comply with relevant regulations such as FISMA, NIST, and FedRAMP
• Assist in troubleshooting and resolving complex technical issues related to ServiceNow implementations
• Advocate/champion ServiceNow's advisory and expert services best practices and industry use cases with clients
• Define solutions across the platform that align to out of the box capabilities
• Trusted advisor to executives and facilitate customer success from strategic planning functions including business value identification, road mapping, as well as advising and defining successful execution strategies
• Management consulting experience with ability to travel up to 25%

Skills:

• Ability to evaluate the current environment, gather needs, and propose a recommended CM (Configuration Mgmt) solution
• Ability to define and design Configuration management standards for the technology
• Ability to define manageable CM processes (check-out/check-in, merge, build, release, etc.) and implement them
• Ability to automate major processes
• Have a passion for Programming and problem solving
• Knowledge on Object Oriented Programming Concepts (OOPS) and Object-Oriented Design Principles
• Knowledge of Python, Shell scripting and PowerShell will be needed.
• Should have working experience in event management module, integration with event management module from monitoring tool
• Should have working experience in Cloud Management Module of ServiceNow.
• Should have built some automation script for customer to save cost.
• Should have knowledge on integrating multiple tools as per requirement and should be capable enough to write script in any language
• Should have knowledge on cloud platform like AWS, Azure
• Debugging skill along with coding skills is very important
• Well aware of the importance and techniques of writing unit testable code
• Prior knowledge of ITIL process will be an added advantage
• Have a passion for Programming and problem solving
• Should have knowledge on building any solution in ServiceNow for any modules like, ITSM, Portal, Catalog, HR Module, ITBM, SOC & GRC etc.
• Should have minimum 5 to 7 yrs of experience in ServiceNow development.
• Should have knowledge on the Custom application development.
• Excellent coder using Java, JavaScript's, Angular JS, HTML, CSS, Bootstrap framework
• Should have working experience in portal development in ServiceNow.
• Good knowledge on adding multiple pages and adding widgets on portal in ServiceNow
• Should be able to build custom widgets as per the need for each requirement
• Should have knowledge on the domain separation and how portals and catalogues will work for domain separated instance.
• Well versed with data exchange formats like JSON, XML
• Coding knowledge in ServiceNow.
• Should know how to write business rule, Script includes, Email Notifications,
• Have knowledge on Server side and client-side scripting in ServiceNow.
• Have knowledge on workflow build or modify workflows based on client requirements.
• Knowledge on building Catalogs, variable sets, Client scripts, UI Policies, UI Actions, and ACL.
• Debugging skill along with coding skills is very important
• Basic networking skills: Knowledge of Infrastructure / Networking, Networking Protocols, WMI, Subnet masks, SNMP etc.
• Customer service and communication skills: Ability to work graciously with users while resolving their issues

Experience:

• Minimum 5 to 7+ years of ServiceNow Platform Architect Experience is required
• Meet and maintain the requirements to work in a FedRAMP environment OR Complete disconnected environment (i.e. undergo a background screening, reside on U.S. soil, and prove status as a U.S. Citizen, U.S. National, or a U.S. Person)
• Federal Secret clearance required, Top Secret Clearance Preferred
• Experience working with functional business leaders
• Experience identifying business objectives and developing outcome-focused roadmaps
• Enterprise Architect certification preferred (Togaf, IT4IT, etc)
• Cloud platform certification(s) preferred
• Familiarity with Enterprise Workflow Platform

Required Competencies:

• Customer Focus
• Collaborates
• Drives Results
• Cultivates Innovation
• Courage
• Consultative Perspective
• Manages Complexity
• Strategic Mindset
• Technical Development

Certifications:

• ServiceNow Certified System Administrator (Preferred)
• ServiceNow Certified Implementation Specialist - IT Service Management (Preferred)

Education and Experience Required:

• Bachelor's degree in Computer Science, Information Technology, or equivalent work experience
• Minimum 3 to 5 years of ServiceNow Security Operations Experience

#federalcleared

#unitedstates

Additional Skills:

Cloud Architectures, Cross Domain Knowledge, Design Thinking, Development Fundamentals, DevOps, Distributed Computing, Microservices Fluency, Full Stack Development, Security-First Mindset, Solutions Design, Testing & Automation, User Experience (UX)

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#unitedstates#technologyandsoftware

Job:

Engineering

Job Level:

TCP_02

States with Pay Range Requirement

The expected salary/wage range for a U.S.-based hire filling this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. If this is a sales role, then the listed salary range reflects combined base salary and target-level sales compensation pay. If this is a non-sales role, then the listed salary range reflects base salary only. Variable incentives may also be offered. Information about employee benefits offered can be found at https://myhperewards.com/main/new-hire-enrollment.html.

USD Annual Salary: $87,000.00 - $200,500.00

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .

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