Brand Restoration Manager
4 weeks ago
Job Summary
The Institute of Inspection, Cleaning and Restoration Certification is seeking a highly motivated and experienced Brand Restoration Manager to join our team. As a key member of our restoration services team, you will be responsible for coordinating and monitoring work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.
Key Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Manage assets by protecting and using equipment and materials properly
- Coach and train restoration technicians
Requirements
- At least 1 year of experience in cleaning, restoration, or construction
- Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
About Us
We're a leading provider of restoration services, with a commitment to helping customers in their greatest moments of need. We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission.
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