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Daytime Hospitality Ambassador
2 months ago
We are seeking a highly skilled and customer-focused Daytime Concierge to join our team at Bozzuto. As a key member of our community, you will be responsible for delivering exceptional experiences to our residents and prospects.
Key Responsibilities- Solve Problems and Provide Timely Assistance: Respond to resident and prospect inquiries in a prompt and professional manner, ensuring that their needs are met and exceeded.
- Event Planning and Execution: Organize and execute meaningful events and activities that foster a sense of community and engagement among residents.
- Build Brand Loyalty: Ensure a consistently positive experience for residents and prospects, and maintain a meticulously cared for community.
- Generate Awareness and Interest: Utilize various channels to promote our community and services, and encourage happy customers to share their experiences with others.
- Front Desk Operations: Manage front desk logs, package rooms, club room reservations, and freight elevators with attention to detail and a focus on customer satisfaction.
- Availability and Flexibility: Work weekends or evenings as needed to ensure that our community is always well-staffed and responsive to resident needs.
- Experience: 2+ years in a hospitality, retail, travel, or hotel environment.
- Communication Skills: Outstanding written and verbal communication skills, with the ability to effectively interact with residents, prospects, and colleagues.
- Professional Appearance: Maintain a sharp and professional appearance at all times.
- Technical Skills: Competent with various software, apps, and computer programs.
- Attention to Detail: Possess an eye for detail and the ability to anticipate customer needs.
- Customer Focus: Demonstrate a customer-focused mentality and a commitment to delivering exceptional experiences.
- Physical Demands: Ability to lift up to 25 pounds, as packages and other items may need to be handled.
At Bozzuto, we are committed to creating a community that cares about the overall well-being and professional growth of our team members. We offer a comprehensive benefits package, including competitive compensation, health and wellness benefits, paid leave, retirement planning, and tuition reimbursement. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.