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Risk Management Consultant

1 month ago

Detroit, Michigan, United States Henry Ford Hospital Full time
Job Summary

We are seeking a highly skilled Risk Management Consultant to join our team at Henry Ford Hospital. As a key member of our Service Excellence department, you will play a critical role in ensuring that our organization meets or exceeds customer expectations.

Key Responsibilities
  • Provide proactive consultation and direction to leadership, physicians, and staff on experience-related issues.
  • Engage in partnerships with leaders to drive change and improve patient satisfaction.
  • Provide coaching to directors, managers, supervisors, and staff on service behaviors and patient satisfaction data retrieval and analysis.
  • Regularly attend unit/department staff meetings and provide data analysis and research to identify trends and opportunities for improvement.
  • Work collaboratively with clinical and nonclinical leaders to resolve complaints and grievances according to organizational policy and within regulatory guidelines.
  • Coordinate improvement initiatives and track, trend, and present RL data key opportunities for improvement.
Requirements
  • Bachelor's Degree required.
  • Experience in a healthcare environment or service-related industry preferred.
  • Excellent verbal communication skills and ability to use computer applications and general office equipment.
  • Knowledge of performance improvement methods, quantitative analysis, organizational development, customer research design, and advanced computer skills.
  • Excellent interpersonal and people skills, including team building and coaching individuals on performance improvement.