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Chief of Clinic Operations
2 months ago
POSITION SUMMARY
The Louisiana State University School of Medicine is a distinguished, non-profit academic institution committed to excellence in patient care, research, and education. We are seeking a dedicated professional to lead our healthcare team in enhancing the quality of patient services.
Role Summary: The Director of Clinic Operations will be responsible for overseeing the healthcare team, ensuring high standards of patient care while efficiently managing clinic resources and operational processes. The ideal candidate will champion operational efficiency, promote a culture of ongoing improvement, and maintain our dedication to providing accessible, top-tier healthcare services.
COMPENSATION AND BENEFITS
- 15 Paid Time Off Days
- 11 Recognized Holidays
- 401(k) Retirement Plan with employer matching
- Comprehensive Health Insurance
- Tuition Assistance Program
QUALIFICATIONS
To excel in this role, candidates must meet the following criteria:
- Bachelor's degree in Healthcare Administration, Business Administration, or a related field; a Master's degree is preferred.
- A minimum of 5 years of experience in healthcare management, including at least 3 years in a leadership capacity overseeing clinic operations.
- Experience in project management is advantageous.
- Familiarity with EPIC systems is preferred.
- Certification in healthcare administration or clinic management is a plus.
KEY RESPONSIBILITIES
- Engage in strategic planning and policy development.
- Contribute to facility planning and resource allocation.
- Direct the formulation of tactical plans aligned with organizational goals.
- Ensure achievement of objectives through effective organizational structure design.
- Collaborate with senior staff on clinical space and system management.
- Identify and communicate key operational metrics, providing feedback and action plans for performance enhancement.
- Assist in the preparation of operating and capital budgets.
- Participate in decision-making regarding information and telecommunication systems.
- Develop and maintain continuous quality improvement initiatives related to patient care.
- Expand clinical programs and refine operational processes as necessary.
- Facilitate a well-functioning organization through timely problem identification and resolution.
- Establish supportive relationships with department heads and business managers to enhance patient care.
- Collaborate with Human Resources to develop training programs focused on customer service improvement.
- Maintain effective communication with IT departments regarding operational processes influenced by healthcare technology.
- Engage in discussions with IT teams regarding operational aspects of EPIC systems.
- Monitor market demands concerning patient and physician satisfaction.
- Lead projects aimed at clinical improvement involving a broad range of staff.
- Maintain visibility within clinics to foster relationships with managers and support staff.
SUPERVISORY RESPONSIBILITIES
- Oversee all Practice Managers and Clinic Office Managers.
COMPETENCIES
- Demonstrated success in managing clinics or outpatient centers, with proven improvements in efficiency and patient satisfaction.
- Strong understanding of healthcare regulations and standards, including HIPAA and OSHA guidelines.
- Experience in budget management within a healthcare context.
- Ability to make informed decisions regarding organizational structure while being sensitive to the practice's cultural environment.
- Proficiency in electronic medical records (EMR) systems and healthcare technology.
- Exceptional leadership and organizational skills, capable of managing multiple clinics or departments.
- Proven ability to develop and implement operational strategies and enhance processes.
- Strong communication and interpersonal skills for collaboration with medical staff and stakeholders.
- Experience in staff recruitment, training, evaluation, and development.
- Capability to analyze data, prepare reports, and present findings to leadership.
- Knowledge of quality improvement and patient safety principles.
- Commitment to patient-centered care and service excellence.
PHYSICAL REQUIREMENTS
- Occasional standing, walking, sitting, and manual dexterity are required.
- Ability to lift and/or move items weighing 25-50 pounds.
- Willingness to travel to various clinic locations for meetings or conferences.
- Availability to work beyond 40 hours per week when necessary.
