Server Lead

4 weeks ago


Litchfield Park, Arizona, United States The Wigwam Full time
About The Wigwam

The Wigwam is a Four Diamond property with 331 guest rooms spanned across 440 acres, deeply entwined with Arizona history since 1929. We welcome you to make a historic career move and join our family.

Job Summary

We are seeking a highly motivated, customer-focused Lead Restaurant Server to join our team. As a Lead Server, you will be responsible for ensuring our tables are clean and tidy when guests arrive, presenting menus, and serving food and beverages. You will also assist with the training and development of the team.

Key Responsibilities
  • Prepare the restaurant pre-shift for the service ahead
  • Greet guests as they arrive or move about the restaurant
  • Guide guests on their culinary journey through descriptive selling of the menu
  • Be accurate in your order taking, confirming all special requests
  • Be the master of the menu, understanding the details to enhance the conversation
  • Serve as Trainer for all new hires
  • Work collaboratively with other restaurant servers and kitchen/bar staff
  • Assist guests who have concerns to guide them to a resolution that leaves them happy
  • Finalize the experience through timely and accurate bill presentation
Requirements
  • Five years restaurant serving experience. Resort or Hotel preferred but not necessary.
  • Strong customer service experience is required.
  • Previous supervisory experience in a restaurant/bar setting is required.
What We Offer

The Wigwam offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays.

We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Join us and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.


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