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Front Desk Associate, Big Meadows Lodge
2 months ago
Job Summary
The Front Desk Clerk will be responsible for providing exceptional customer service to guests at Big Meadows Lodge in Shenandoah National Park. This role involves greeting and registering guests, managing cash and credit card transactions, and resolving small guest issues.
Key Responsibilities
- Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
- Manage cash and credit card transactions while keeping accurate paperwork
- Resolve small guest issues immediately, delivering items to guests as needed
- Monitor and balance the daily figures, post room and tax charges on guest accounts
Requirements
- Good interpersonal communication skills in person and by phone and previous customer service experience is beneficial
- Ability to multitask, function in a professional manner under pressure from guests and supervisors
- No high school diploma or GED required
Physical Requirements
- Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts
Benefits
- Weekly pay
- Free shift meal or all meals included with on-site housing
- 30% discount on other meals
- Employee discounts - 30% off most items
- Referral bonus - earn $200 for each eligible referral
- Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide