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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.
Key Responsibilities:
- Provide solutions to customers' questions, concerns, and best next steps for successful outcomes.
- Partner with colleagues to search for the best insurance options available.
- Cross-sell product lines and drive new business success.
- Analyze risks by underwriting new and renewal insurance applications/policies for acceptance, rejection, or modification.
- Maintain, retrieve, and provide records by filing policies and endorsements.
Requirements:
- Candidate preferably has a NJ Property & Casualty Insurance License and/or Direct Insurance Agency/Company Experience of 2+ years.
- Candidate must have a minimum of 5+ years of providing excellent customer service.
- Candidate must demonstrate outstanding communication, reliability, detail-oriented, and computer/tech savvy skillsets.
- Candidate preferably is bilingual.
- Candidate must be available Monday - Friday from 9:00 AM - 5:00 PM (EST).
About Us:
We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
Benefits:
- Dental insurance
- Health insurance
Work Environment:
Our office is located in a beautiful new building at 194 Broadway Bayonne, NJ 07002; near the Bergen Point Light Rail Station, on Broadway.
COVID-19 Considerations:
We take COVID-19 precautions seriously. All customers are required to wear a mask, and we offer curbside pickup. Common surfaces are sanitized regularly.
