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Retail Operations Leader

2 months ago

Fort Worth, Texas, United States Community Choice Financial Family of Brands Full time
Job Overview

Position: Store Manager (Bilingual)

As a Store Manager, you will play a pivotal role in steering the overall performance of the store by supervising account management and recovery processes while ensuring an exceptional customer service experience. Your daily efforts in fostering customer relationships and showcasing innovative sales techniques will set a benchmark for your team, making you an essential contributor to the store's success. We are committed to your professional growth, offering continuous and comprehensive training and development programs to elevate your career.


Key Responsibilities

  • Build and nurture customer relationships to drive new business, sustain store profitability, and enhance brand loyalty.
  • Expand store growth by leveraging business partnerships, securing referrals, and engaging in community events.
  • Mentor and develop Team Members, facilitating employee management and training to maximize team potential.
  • Oversee store performance by achieving Key Performance Indicators (KPIs) and guiding Team Members through performance analysis and training.
  • Ensure security protocols are followed and manage proper opening and closing procedures, including vault management and cash handling.
  • Supervise account management and recovery processes with a strong emphasis on customer service to mitigate loss and charge-off accounts.
  • Maintain compliance with Company policies and local, state, and federal regulations within the work environment.
  • Monitor and uphold the store's internal and external appearance, addressing maintenance needs as required.
  • Assist in daily operations and store management in the absence of the General Manager.
  • Utilize your personal vehicle for company-related tasks, including bank deposits.
  • Thrive in a dynamic and fast-paced environment, adeptly managing multiple tasks to meet both individual and team performance standards.
  • Employ strong interpersonal skills to effectively communicate and engage with customers and Team Members at all levels.
  • Commit to a full-time work schedule with regular in-person attendance, including limited Saturday hours, as required for this role.

Qualifications

  • High School Diploma or equivalent is required.
  • A minimum of one year of experience in a supervisory or leadership role is essential.
  • At least two years of experience in customer service, sales, or retail is preferred.
  • Excellent verbal and written communication skills are necessary.
  • Proficiency in phone systems, Point of Sale, Microsoft Office, and other relevant systems is required.
  • A valid driver's license, auto insurance, and a personal vehicle for work-related tasks are mandatory.
  • Must be at least 18 years of age (19 in Alabama).
  • A background check is required, subject to applicable law.
  • Ability to meet the physical demands of the position, including standing for extended periods and lifting up to 25 pounds.

Preferred Qualifications and Skills

  • Associate degree or higher is advantageous.
  • Bilingual proficiency in English and Spanish is a plus and may be required for certain locations.