Vacation Experience Coordinator

1 week ago


Branson, Missouri, United States Westgate Resorts Full time
Job Description

Job Title: Marketing Greeter

Job Summary:

We are seeking a highly motivated and charismatic Marketing Greeter to join our team at Westgate Resorts. As a Marketing Greeter, you will be the face of our company, promoting our resorts and services to potential clients and guests. Your primary responsibility will be to engage with visitors, provide exceptional customer service, and promote our resorts by offering discounted theme park and attraction tickets, as well as booking room nights and providing concierge services.

Key Responsibilities:

  • Persuade potential clients to visit Westgate Resorts by maximizing their savings in the Branson area
  • Engage with guests/clients to facilitate the auditing process and pre-qualify candidates for resort tours while being able to pivot them to ticket sales and or room night bookings if they do not qualify
  • Provide 5-Star customer service to guests/clients to increase resort tour sign-up rates, ticket sales, and resort room bookings while representing Westgate Resorts to its highest standard
  • Utilize a consultative approach when offering various discounted ticket sales & resort room bookings to optimize guest experiences while simultaneously maximizing personal commissions
  • Open and close POS ticket sales terminals and balance cash and credit card transactions at the end of each shift
  • Maintain a professional appearance and work environment at all times with a clean clutter-free work station
  • Stay up to date on ticket prices and special promotions that we offer as incentives to visit Westgate Resorts

Requirements:

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other team members of the organization
  • Requires a flexible work schedule including mornings, nights, weekends, and holidays
  • Must be outgoing and assertive
  • May be required to stand for long periods of time in outdoor and/or indoor environments
  • Must be able to handle cash and tickets accurately and securely
  • Enjoy working with tourists
  • Positive, self-motivated, and be able to work in a team environment
  • Excellent face-to-face customer service skills
  • Will need to be able to overcome objections
  • Passionate about genuinely helping clients get a better deal and improving their overall vacation experience
  • Ability to read and comprehend simple instructions, short correspondence, and memos
  • Ability to write simple correspondence

Why Westgate Resorts?

  • Comprehensive health benefits - medical, dental, and vision
  • Paid Time Off (PTO) - vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Members (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
  • Advancement & development opportunities
  • Community Involvement Programs


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