Logistics Operations Specialist

1 day ago


Santa Monica, California, United States Chipton Ross Inc. Full time
Job Summary

We are seeking a highly organized and detail-oriented Logistics Operations Specialist to join our team. As a key member of our logistics team, you will be responsible for resolving customer inquiries, investigating and resolving logistics challenges, and providing excellent customer service.

Key Responsibilities:

  • Resolve customer inquiries related to distributor cooler repairs, disposals, branding projects, products, claims, and customer concerns.
  • Investigate and resolve logistics challenges through root cause analysis using various reports and data.
  • Monitor and provide status updates on cooler service tickets.
  • Maintain distributor customer master data.
  • Provide logistics and transfer support as needed.

Requirements:

  • 0-1+ years' experience in customer service and logistics operations.
  • Outstanding customer service skills.
  • Excellent written and verbal skills.
  • Strong organizational and problem-solving skills.
  • Basic analytical skills with Microsoft Excel experience.
  • Fluent in English.

Preferred Requirements:

  • Basic knowledge of logistics functions within SAP or a comparable ERP system.
  • Bilingual a plus.

Education:

Bachelor's Degree preferred, ideally in a related field to the position requirements.



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