Logistics Operations Specialist
1 day ago
We are seeking a highly organized and detail-oriented Logistics Operations Specialist to join our team. As a key member of our logistics team, you will be responsible for resolving customer inquiries, investigating and resolving logistics challenges, and providing excellent customer service.
Key Responsibilities:
- Resolve customer inquiries related to distributor cooler repairs, disposals, branding projects, products, claims, and customer concerns.
- Investigate and resolve logistics challenges through root cause analysis using various reports and data.
- Monitor and provide status updates on cooler service tickets.
- Maintain distributor customer master data.
- Provide logistics and transfer support as needed.
Requirements:
- 0-1+ years' experience in customer service and logistics operations.
- Outstanding customer service skills.
- Excellent written and verbal skills.
- Strong organizational and problem-solving skills.
- Basic analytical skills with Microsoft Excel experience.
- Fluent in English.
Preferred Requirements:
- Basic knowledge of logistics functions within SAP or a comparable ERP system.
- Bilingual a plus.
Education:
Bachelor's Degree preferred, ideally in a related field to the position requirements.
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