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Front Office Assistant

2 months ago

Somerset, Ohio, United States Optum Full time
Optum Career Opportunity

At Optum, we're dedicated to delivering care and improving health outcomes for millions of people worldwide. As a Front Office Assistant, you'll play a vital role in our urgent care centers, providing exceptional patient experiences and supporting our medical staff.

Key Responsibilities:
  • Assist with opening and closing procedures, ensuring a clean and welcoming environment for patients.
  • Welcome patients and visitors with a friendly demeanor, answering inquiries and directing them through the registration process.
  • Manage multi-phone lines, complete daily patient callbacks, and file, fax, and scan documentation.
  • Collect insurance information, verify patient demographics, process payments, and complete phone sheets.
  • Discharge patients, verify their information, and provide necessary documents or prescriptions.
Requirements:
  • High School Diploma or equivalent.
  • 1+ years of customer service or medical office experience.
  • 1+ years of experience with basic computer software.
Preferred Qualifications:
  • Understanding of occupational medicine and/or urgent care.
  • Experience collecting health insurance information and/or processing patient payments.
  • Experience with patient registration.
  • 6+ months of experience navigating computer systems, tools, and technologies.
About Optum:

At Optum, we're committed to creating a healthier world by delivering care and improving health outcomes. We believe in the power of diversity and inclusion, and we're dedicated to making a positive impact on the communities we serve.

We're an equal opportunity employer, and we welcome applications from qualified candidates of all backgrounds. If you're a team player with a passion for delivering exceptional patient experiences, we'd love to hear from you.