Laundry Operations Manager
3 weeks ago
Job Title: Laundry Operations Manager
Salary: $80,000 - $100,000 per year
About Speed Queen LaundryWe are a leading provider of laundry services with a commitment to excellence and customer satisfaction.
The Store Manager Lead is responsible for the overall success of our stores, ensuring that we provide exceptional service and meet our business goals.
Responsibilities- Operations Management:
- Oversee the day-to-day operations of the store, including staff management, inventory control, and customer service.
- Develop and implement strategies to improve efficiency and productivity.
- Lead and motivate a team of Assistant Store Managers and Customer Service/Laundry attendants.
- Provide training and development opportunities to help employees grow in their roles.
- Manage cash handling and inventory procedures to ensure accuracy and minimize losses.
- Monitor and report on financial performance, making recommendations for improvement.
- Ensure a high visual presentation of retail products at all times.
- Participate in and execute promotional programs to drive sales growth.
- Ensure that all policies and procedures are consistently followed, contributing to the highest level of customer satisfaction.
- Address customer concerns and issues in a timely and satisfactory manner.
- Recruit, select, train, and develop employees to meet business needs.
- Maintain open communication channels to ensure employees feel valued and supported.
- Experience:
- Minimum two years of multi-unit or big box retail management experience preferred.
- Effective communication and interpersonal skills.
- Speaking both English & Spanish is required.
- Strong organizational skills and ability to manage multiple tasks at once.
- High School Diploma/GED.
- Position involves standing for long periods, manual dexterity, stooping, bending, and lifting.
SPEED QUEEN LAUNDRY is an equal opportunity employer. We offer competitive compensation and benefits packages to our employees.
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