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Parts Logistics and Warehouse Specialist

2 months ago

Greer, United States CGR-28 Anderson Greer, LLC Full time
Job Overview

Position Summary:

The Parts Logistics and Warehouse Specialist is responsible for the timely delivery and collection of automotive components for our facility and affiliated service providers. This role includes the loading and unloading of shipments as necessary.

Key Responsibilities and Expected Conduct:

1. Enhance customer satisfaction and loyalty across the dealership and organization while maintaining high customer service ratings.

  • Welcome clients, colleagues, and visitors warmly and courteously.
  • Honor commitments made to customers.
  • Provide assistance to clients throughout the dealership.
  • Ensure clients have an unexpectedly positive experience.
  • Exhibit professionalism in demeanor, attire, and conduct at all times.
  • Anticipate client needs through active listening and inquiry.

2. Optimize shop efficiency.

  • Organize and streamline workflow effectively.
  • Minimize interruptions during work hours.
  • Avoid personal distractions (e.g., social media, texting, phone calls) during operational hours.
  • Maintain knowledge of inventory levels.
  • Collaborate effectively within a team environment.

3. Communicate effectively with team members.

  • Collaborate with the parts manager, stockers, and delivery personnel.
  • Ensure accurate collection of parts from various locations.
  • Load, unload, and deliver parts accurately and efficiently.
  • Collect parts from other service providers as needed.
  • Confirm that the correct parts are loaded for delivery.
  • Report any issues regarding parts logistics.

4. Uphold customer satisfaction standards and contribute to overall service quality.

  • Maintain a professional appearance and conduct.
  • Guide and support fellow team members.
  • Ensure cleanliness of the workspace.

5. Adhere to safety protocols and maintain a secure working environment.

  • Drive safely and comply with all traffic regulations.
  • Lift and transport items following safety guidelines.
  • Wear appropriate footwear to prevent slips.
  • Request assistance when handling heavy items.
  • Keep the workspace free from hazards.

6. Perform additional duties as assigned.

Essential Job Functions:

  • Utilize office equipment such as phones and computers.
  • Engage with the public in a professional and customer-focused manner.
  • Possess a valid driver's license and the ability to operate a vehicle.
  • Communicate effectively with clients, vendors, and colleagues.
  • Listen attentively to client inquiries and respond appropriately.
  • Read and follow instructions accurately.
  • Provide information about vehicles and dealership services.
  • Understand vehicle features and communicate them clearly to a diverse clientele.

Qualifications and Skills:

  • Proficient computer skills with a willingness to learn new software.
  • Ability to build rapport with customers and colleagues.
  • Strong communication abilities.
  • Valid driver's license with a satisfactory driving record.
  • Effective organizational and time management skills.
  • Associate's Degree or equivalent experience preferred.
  • HAZMAT Certification is a plus.
  • Experience in customer service is essential.
  • Capability to manage multiple tasks in a dynamic environment.
  • Basic knowledge of automotive parts and vehicles.

Physical Requirements:

  • Work in varying temperatures and weather conditions.
  • Frequent bending, stooping, and transitioning between standing and squatting.
  • Lift and carry items weighing up to 30 pounds regularly.
  • Occasionally lift and carry items weighing up to 65 pounds.
  • Utilize hands and arms for vehicle repairs involving various motions.
  • Occasionally walk throughout the dealership and lots.
  • Drive and park vehicles as required.

Why Choose a Career in Automotive:

Career Advancement: Opportunities for professional growth within our organization, supported by training and development programs.

Job Security: Our company has maintained stability and excellence in service during challenging times.

Innovative Industry: The automotive sector is at the forefront of technological advancements, offering exciting developments from electric vehicles to smart technology.