Technical Support Specialist
6 days ago
We are seeking a highly skilled Technical Support Agent to join our team at Matanuska Telephone Association. As a Technical Support Agent, you will be the primary point of contact for our customers, providing technical support and assistance via phone, email, and other communication channels.
Key Responsibilities:- Provide professional and courteous support to customers, resolving technical issues and answering questions in a timely and effective manner.
- Document and track customer issues, ensuring timely resolution and follow-up.
- Collaborate with internal teams, including Field Support Technicians, Engineering, and Residential Sales Representatives, to resolve complex technical issues.
- Stay up-to-date with industry standards and new technologies, ensuring knowledge and expertise in areas such as networking, personal computing, and operating systems.
- Communicate technical information to customers in a clear and concise manner, using layman's terms when necessary.
- Work effectively in a team environment, prioritizing tasks and managing multiple customer interactions simultaneously.
- High School Diploma or equivalent required; IT degree or relevant certification preferred.
- Minimum six months of experience in a support center environment, with advanced knowledge of networking and personal computing devices.
- Strong analytical and problem-solving skills, with ability to analyze and troubleshoot customer issues.
- Excellent communication and interpersonal skills, with ability to work effectively with customers and internal teams.
- Ability to type 45 words per minute, with strong knowledge of current industry standards and new technologies.
- Competitive hourly wage and benefits package.
- Opportunities for professional growth and development, including training and certification programs.
- A dynamic and supportive work environment, with a team-oriented culture.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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