Technical Support Specialist

6 days ago


Palmer, Massachusetts, United States Matanuska Telephone Association Full time
Technical Support Agent Job Description

We are seeking a highly skilled Technical Support Agent to join our team at Matanuska Telephone Association. As a Technical Support Agent, you will be the primary point of contact for our customers, providing technical support and assistance via phone, email, and other communication channels.

Key Responsibilities:
  • Provide professional and courteous support to customers, resolving technical issues and answering questions in a timely and effective manner.
  • Document and track customer issues, ensuring timely resolution and follow-up.
  • Collaborate with internal teams, including Field Support Technicians, Engineering, and Residential Sales Representatives, to resolve complex technical issues.
  • Stay up-to-date with industry standards and new technologies, ensuring knowledge and expertise in areas such as networking, personal computing, and operating systems.
  • Communicate technical information to customers in a clear and concise manner, using layman's terms when necessary.
  • Work effectively in a team environment, prioritizing tasks and managing multiple customer interactions simultaneously.
Requirements:
  • High School Diploma or equivalent required; IT degree or relevant certification preferred.
  • Minimum six months of experience in a support center environment, with advanced knowledge of networking and personal computing devices.
  • Strong analytical and problem-solving skills, with ability to analyze and troubleshoot customer issues.
  • Excellent communication and interpersonal skills, with ability to work effectively with customers and internal teams.
  • Ability to type 45 words per minute, with strong knowledge of current industry standards and new technologies.
What We Offer:
  • Competitive hourly wage and benefits package.
  • Opportunities for professional growth and development, including training and certification programs.
  • A dynamic and supportive work environment, with a team-oriented culture.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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