Membership Benefits Specialist
3 weeks ago
We're more than just a retail store – we're a community-driven organization that values teamwork, inclusion, and diversity. As a Membership Benefits Specialist, you'll play a vital role in delivering exceptional customer service and promoting our membership benefits to drive sales growth and enhance the shopping experience for our members.
Your Key Responsibilities:
- Assist members with merchandise returns, exchanges, and product look-ups
- Provide excellent customer service, responding to member inquiries and resolving issues promptly
- Promote BJs Membership options and Co-Brand credit card opportunities
- Maintain accurate records of membership renewals and tax-exempt/resale status
- Collaborate with colleagues to achieve sales goals and provide a positive shopping experience for members
What You'll Need:
- Prior front-line/customer service or sales experience preferred
- Results-driven with a proven track record of goal achievement
- Basic math skills and computer proficiency preferred
Our Culture:
We're committed to creating a workplace culture that values collaboration, innovation, and inclusivity. Our team members are empowered to make a difference and contribute to our mission of delivering exceptional customer service and driving sales growth.
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