Logistics Claims Specialist
3 days ago
AFS Logistics is seeking an experienced Logistics Claims Representative to join our team.
Salary and Benefits:We offer a competitive salary of approximately $45,000 - $60,000 per annum, depending on experience. Additional benefits include a comprehensive health insurance package, paid time off, and opportunities for career growth and development.
Job DescriptionThe successful candidate will be responsible for managing claims associated with freight, shortages, overages, and damages. This will involve working closely with customers and carriers to resolve issues efficiently and effectively.
- File and manage LTL and parcel freight claims, including communicating with customers and carriers throughout the process.
- Deliver reliable service throughout the entire life cycle of each claim, setting expectations and meeting commitments to achieve optimal outcomes.
- Assist with client and vendor damage claims, developing effective relationships with clients, vendors, and internal business partners.
- Maintain accurate records, recognize inspection types based on loss details, and coordinate appraisal processes.
- Manage repair processes, ensure expense handling, and report weekly review of LTL carrier complaints.
- Excellent verbal and written communication skills to respond effectively to sensitive inquiries and complaints.
- Strong data entry and record-keeping skills, including proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Ability to apply principles of logical thinking to practical problems and maintain strong organizational skills with accurate attention to detail.
- Aptitude to spot trends in shipment data and detail.
A comprehensive health insurance package, paid time off, and opportunities for career growth and development make AFS Logistics an attractive employer.
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