Dialysis Program Manager RN

1 week ago

San Francisco, California, United States FRESENIUS MEDICAL CENTER Full time
Job Summary

This role will support 2 clinics in the South San Francisco area, managing patient care in home therapies programs while maintaining cost-effective clinical operations. The ideal candidate will provide direction and guidance to the interdisciplinary team, ensuring the highest standard of care is provided.

Key Responsibilities
  • Manage the operations of multiple Home Therapies programs, including growth, patient retention, program costs, operational methods, scheduling, and staffing.
  • Direct activities related to the area's strategic plans, goals, and objectives, ensuring alignment with those of the region, division, and company.
  • Implement quality goals and action plans to achieve quality standards.
  • Collaborate with operations leaders, market development, in-center leadership, and patient education and quality teams to promote home therapies growth in assigned programs.
  • Responsible for profit and loss management of the assigned program, including optimal performance of program operations to achieve or exceed budgets and key performance indicators.
  • Direct and manage all aspects of patient care for Home Therapies patients in assigned programs from admission through discharge of the patient.
  • Provide direction, guidance, and support to staff members to ensure the safe and effective delivery of home therapy support care to patients with End-Stage Renal Disease (ESRD).
  • Oversee patient and caregiver readiness and ability to perform dialysis treatments at home and assess the environment for suitability in the ongoing delivery of home dialysis therapy.
  • Manage patient experience efforts by supporting company patient satisfaction initiatives, embodying the company values and patient experience drivers while encouraging others to do the same.
  • Ensure competency of staff in the operation of all home dialysis therapy-related equipment, including the ability to troubleshoot equipment problems with the patient via telephone.
  • Responsible for management of program supplies, equipment tracking, and ensuring that orders are replenished in a consistent and timely manner.
  • Direct data entry related activities, such as patient admission, regulatory reporting, billing, physician orders, lab results, vital signs, patient status, and any other treatment-related data into systems.
  • Ensure regulatory, compliance, and audit activities are accomplished on time.
  • Orient and support all new home therapies staff and provide ongoing education, ensuring compliance with all risk management initiatives, including in-center staff.
  • Responsible for hiring, coaching, and counseling employees, including performance reviews, disciplinary action, and terminations.
  • Provide leadership, coaching, and development plans for all direct reports to maintain an engaged and productive workforce, partnering with Human Resources on employee matters.
Requirements
  • Graduate of an accredited School of Nursing (R.N.)
  • Current appropriate state licensure
  • Minimum of one year nursing experience plus a minimum of six months dialysis nursing experience
  • 3+ years' supervisory or project/program management experience preferred
  • Demonstrated management skills necessary to provide leadership in the supervision of dialysis personnel and to ensure the delivery of maximum quality care to all patients
  • Demonstrated leadership competencies and skills for the position, including excellent communication, customer service, continuous quality improvement, relationship development, results orientation, team building, motivating employees, performance management, and decision making
Working Conditions

The work environment is characteristic of a health care facility with air temperature control and moderate noise levels. May be exposed to infectious and contagious diseases/materials. The position provides direct patient care that regularly involves heavy lifting and moving of patients and assisting with ambulation. Equipment used can vary in complexity. Equipment aids and/or coworkers may provide assistance.

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