Technical Support Specialist
4 weeks ago
We are seeking a highly skilled Technical Support Specialist to join our team at Heartland, a leading provider of point-of-sale software solutions. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service to our retail and restaurant clients, ensuring their technical issues are resolved efficiently and effectively.
Key Responsibilities:
- Provide first-tier technical support to end-users via phone, email, and online chat
- Resolve hardware, software, and networking issues through step-by-step instructions
- Log all support requests and escalations in our ticketing system
- Utilize remote connect capabilities to resolve issues when necessary
Requirements:
- At least 1 year of customer service experience, preferably in a call center environment
- Intermediate computer skills, including email, internet, Microsoft Windows programs, and Office applications
- Demonstrated ability to understand technical issues and troubleshoot with non-technical users
- High School Diploma or equivalent required
Desired Requirements:
- At least 1 year of experience providing technical support to end-users
- A+ or Network+ certifications
- Experience working in a restaurant and/or retail setting
About Heartland:
Heartland is a fast-paced and dynamic company that values authenticity, collaboration, and a passion for creating an exceptional entrepreneurial experience for our customers. We welcome and champion diverse backgrounds and perspectives, and we're committed to transparency, sharing praise, and shouldering responsibility. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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