Technical Support Specialist

4 weeks ago


Jeffersonville, Indiana, United States Heartland Full time
Job Opportunity

We are seeking a highly skilled Technical Support Specialist to join our team at Heartland, a leading provider of point-of-sale software solutions. As a Technical Support Specialist, you will play a critical role in providing exceptional customer service to our retail and restaurant clients, ensuring their technical issues are resolved efficiently and effectively.

Key Responsibilities:

  • Provide first-tier technical support to end-users via phone, email, and online chat
  • Resolve hardware, software, and networking issues through step-by-step instructions
  • Log all support requests and escalations in our ticketing system
  • Utilize remote connect capabilities to resolve issues when necessary

Requirements:

  • At least 1 year of customer service experience, preferably in a call center environment
  • Intermediate computer skills, including email, internet, Microsoft Windows programs, and Office applications
  • Demonstrated ability to understand technical issues and troubleshoot with non-technical users
  • High School Diploma or equivalent required

Desired Requirements:

  • At least 1 year of experience providing technical support to end-users
  • A+ or Network+ certifications
  • Experience working in a restaurant and/or retail setting

About Heartland:

Heartland is a fast-paced and dynamic company that values authenticity, collaboration, and a passion for creating an exceptional entrepreneurial experience for our customers. We welcome and champion diverse backgrounds and perspectives, and we're committed to transparency, sharing praise, and shouldering responsibility. If you're a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



  • Jeffersonville, Indiana, United States Heartland Payment Systems Full time

    Job SummaryWe are seeking a skilled Technical Support Representative to join our team at Heartland Payment Systems. As a key member of our technical support team, you will be responsible for providing top-notch technical assistance to our end-users and enterprise applications.Key ResponsibilitiesResolve technical issues related to hardware, software, and...


  • Jeffersonville, Indiana, United States Heartland Payment Systems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Heartland Payment Systems.Key ResponsibilitiesProvide technical support to end-users and enterprise applicationsResolve issues related to network connectivity, desktop infrastructure, operating systems, software, hardware, and peripheralsCollaborate with internal...


  • Jeffersonville, Indiana, United States Heartland Payment Systems Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Heartland Payment Systems.Key ResponsibilitiesProvide technical support to the end-user community and associated enterprise applicationsResolve issues related to network connectivity, desktop infrastructure, operating systems, software, hardware, and...


  • Jeffersonville, Indiana, United States Heartland, a Global Payments company Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Heartland, a Global Payments Company. As a Technical Support Representative, you will be responsible for providing technical support to our end-users and associated enterprise applications, network connectivity, desktop infrastructure, operating systems, software,...

  • Automation Specialist

    1 month ago


    Jeffersonville, Indiana, United States Rise Technical Full time

    Electrical Systems Engineer OpportunityWe are seeking an experienced Electrical Systems Engineer to join our team at Rise Technical Recruitment. As an Electrical Systems Engineer, you will be responsible for troubleshooting and maintaining bespoke electrical machinery, working closely with production and electrical teams.Key Responsibilities:Troubleshooting...


  • Jeffersonville, Indiana, United States Advantage Technical Full time

    Job SummaryWe are seeking a highly skilled Environmental Health Specialist to join our team at Advantage Technical. The successful candidate will be responsible for supporting on-site EHS functions and developing, coordinating, and presenting EHS training programs for all employees.Key ResponsibilitiesConduct regular EHS audits to assess compliance with...


  • Jeffersonville, Indiana, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Desktop Support Specialist to join our team at TEKsystems. As a Desktop Support Specialist, you will be responsible for providing technical support to end-users for hardware and software issues. This includes troubleshooting and resolving problems related to desktops, laptops, peripherals, and mobile devices.Key...


  • Jeffersonville, Indiana, United States Heartland Full time

    Job SummaryWe are seeking a highly skilled Technical Support Representative to join our team at Heartland. As a Technical Support Representative, you will provide first-tier support for retail stores and restaurants using Heartland's point-of-sale software solutions.Responsibilities include resolving end-user issues through step-by-step instructions related...


  • Jeffersonville, Indiana, United States Rise Technical Full time

    Electrical Automation Engineer OpportunityWe are seeking an experienced Electrical Automation Engineer to join our team at Rise Technical Recruitment. As a key member of our team, you will be responsible for troubleshooting and maintaining bespoke electrical machinery, working closely with production and electrical teams.Key Responsibilities:Troubleshooting...


  • Jeffersonville, Indiana, United States ESS Full time

    Join ESS as a Substitute Healthcare Support SpecialistAbout the RoleWe are seeking a Substitute Healthcare Support Specialist to join our team at Greater Clark County School. As a Substitute Healthcare Support Specialist, you will provide support to our healthcare team and assist with various tasks.ResponsibilitiesProvide support to our healthcare teamAssist...


  • Jeffersonville, Indiana, United States Advantage Technical Full time

    Job Title: Test Engineering TechnicianLocation: Jeffersonville, INShift: 6:30AM - 3:00PM M-FAre you passionate about testing the latest electronic devices? We are seeking a skilled Test Engineering Technician to join our team at Advantage Technical.Key Responsibilities:Ensure safe operations and report any unsafe practices.Support production and maintenance...


  • Jeffersonville, Indiana, United States New Hope Services Inc Full time

    Job Title: Family Support SpecialistNew Hope Services Inc is seeking a dedicated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in providing support to families with young children, helping them to build strong relationships and achieve their goals.Key Responsibilities:Provide home...


  • Jeffersonville, Indiana, United States New Hope Services Inc Full time

    Job Title: Family Support SpecialistNew Hope Services Inc is seeking a dedicated and compassionate Family Support Specialist to join our team. As a Family Support Specialist, you will play a vital role in providing support to families with young children, helping them to build strong relationships and achieve their goals.Key Responsibilities:Provide home...


  • Jeffersonville, Indiana, United States City of Jeffersonville Full time

    Job SummaryWe are seeking a highly skilled and organized Administrative Support Specialist to join our team at the City of Jeffersonville. As an Administrative Support Specialist, you will provide confidential, mid-level secretarial and administrative support to the Department Director and Supervisors, including department budget preparation and...


  • Jeffersonville, Indiana, United States Family Ark Full time

    Family Support Specialist at Family ArkFamily Ark is a leading provider of human service programs for youth and families in southern Indiana. We are seeking a Family Support Specialist to join our team.**Our Mission:**Our organization is committed to promoting positive change in the lives of children and families. Our core values include compassion,...


  • Jeffersonville, Indiana, United States TEKsystems Full time

    Job SummaryTEKsystems is seeking a skilled Desktop Support Technician to join their team in Jeffersonville, OH. As a key member of the team, you will provide technical support and assistance to end-users for hardware and software issues.Key Responsibilities Provide hands-on technical assistance to end-users for hardware and software issues Diagnose and...


  • Jeffersonville, Indiana, United States Amazon Services LLC - A57 Full time

    About the Role:We are seeking a highly motivated and detail-oriented Operations Support Specialist to join our team at Amazon Services LLC - A57. As a key member of our operations team, you will play a critical role in supporting our operations leaders and associates in delivering strong operations results within our fulfillment centers.Key...


  • Jeffersonville, Indiana, United States Indotronix International Corporation Full time

    Job SummaryWe are seeking a skilled Desktop Technician to join our team at Indotronix International Corporation. As a Desktop Technician, you will be responsible for providing technical support and repair services for desktop computers and peripherals.Key ResponsibilitiesPerform repair activities such as replaceable unit swapping, image loading, and unit...


  • Jeffersonville, Indiana, United States HRU Technical Resources Full time

    Job SummaryWe are seeking a skilled Manufacturing Maintenance Technician to join our team at HRU Technical Resources. As a key member of our maintenance team, you will be responsible for ensuring the smooth operation of our manufacturing processes.The ideal candidate will have a strong background in mechanical systems, including pneumatics and hydraulics,...


  • Jeffersonville, Indiana, United States Family Ark Full time

    Job Description:Family Ark is seeking a skilled Recovery Support Staff to join our team at the Lotus House, a transitional housing program for pregnant and parenting mothers in recovery. As a key member of our team, you will be responsible for overseeing the functional operations of the Lotus House residential program and facility.Key...