Hotel Front Desk Representative
4 days ago
We are seeking a highly skilled and professional front desk agent to deliver exceptional service to our guests at Bluebird Hunter Lodge.
The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.
Key Responsibilities:
- Connect with the housekeeping department to ensure guest accommodations are ready.
- Handle customer complaints as necessary.
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.
Bookkeeping:
- Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.
Qualifications:
- Well-versed in taking telephone calls and handling stressful situations.
- 1+ year of hotel industry experience or related job preferred.
- High school graduate, GED recipient, or equivalent.
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
- Exhibits working knowledge of Microsoft Office and reservation management systems.
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Hotel Front Desk Associate
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