Hotel Front Desk Representative

1 month ago

Chadds Ford, Pennsylvania, United States Bluebird Hunter Lodge Full time

We are seeking a highly skilled and professional front desk agent to deliver exceptional service to our guests at Bluebird Hunter Lodge.

The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Key Responsibilities:

  • Connect with the housekeeping department to ensure guest accommodations are ready.
  • Handle customer complaints as necessary.
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests.

Bookkeeping:

  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information.

Qualifications:

  • Well-versed in taking telephone calls and handling stressful situations.
  • 1+ year of hotel industry experience or related job preferred.
  • High school graduate, GED recipient, or equivalent.
  • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
  • Exhibits working knowledge of Microsoft Office and reservation management systems.

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