Customer Experience Representative

5 days ago


Burbank, California, United States Sevana Soulakhian - State Farm Agent Full time
Job Description: As a Customer Experience Representative at Sevana Soulakhian - State Farm Agent, you will be responsible for resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of community members we support.

Key Responsibilities:
  • Answer customer inquiries and provide policy information.
  • Assist clients with policy changes and updates.
  • Process insurance claims and follow up with clients.
  • Maintain accurate records of customer interactions.

Skills and Qualifications:
  • Strong communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Bilingual Armenian preferred.

About Our Agency: Sevana Soulakhian - State Farm Agent is a successful insurance agency committed to delivering exceptional customer experiences. We are seeking a driven and customer-focused team member to join our team.

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