Retail Sales Associate

4 weeks ago


Chandler, Arizona, United States Village Clubs Full time
Job Summary

To assist the Retail Manager with retail and pro shop operations, providing exceptional customer service and creating a welcoming atmosphere for members and guests.

Key Responsibilities
  • Attract and retain members by consistently providing excellent customer service
  • Present a professional, positive image that reflects well on the organization
  • Be knowledgeable about all retail services and products
  • Handle and record cash and non-cash transactions, special orders, and follow up on guest/member phone calls
  • Provide exceptional customer/guest service and act in a friendly/helpful manner at all times
  • Maintain the retail floor in a clean, organized, and efficient manner, ensuring retail is always staged for maximum buyer impact
  • Display merchandise in a pleasing, well-organized manner
  • Communicate customer feedback to the Retail Director
  • Assist in developing and maintaining consistent front desk retail procedures
  • Compile and maintain invoices and correspondence for the Retail Director
  • Coordinate customer returns and exchanges
  • Verify orders, quantity, and quality of stock received and prepare merchandise for the floor
  • Facilitate monthly inventory and order specific merchandise
  • Assist and coordinate with special events and other additional duties as needed
  • May be required to work evenings and weekends as needed
Requirements
  • Outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor
  • Ability to work independently and take initiative
  • Strong attention to detail
  • Strong organizational and multi-tasking skills
  • Strong verbal communication skills
  • Must be 18 years or older and have a high school diploma or GED
  • Must be proficient in Microsoft Office Suite and possess data entry skills
  • Must have schedule flexibility
  • May be required to work evenings and weekends as needed
Preferred Qualifications
  • Prior retail experience


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