Retail Sales Associate
4 weeks ago
To assist the Retail Manager with retail and pro shop operations, providing exceptional customer service and creating a welcoming atmosphere for members and guests.
Key Responsibilities- Attract and retain members by consistently providing excellent customer service
- Present a professional, positive image that reflects well on the organization
- Be knowledgeable about all retail services and products
- Handle and record cash and non-cash transactions, special orders, and follow up on guest/member phone calls
- Provide exceptional customer/guest service and act in a friendly/helpful manner at all times
- Maintain the retail floor in a clean, organized, and efficient manner, ensuring retail is always staged for maximum buyer impact
- Display merchandise in a pleasing, well-organized manner
- Communicate customer feedback to the Retail Director
- Assist in developing and maintaining consistent front desk retail procedures
- Compile and maintain invoices and correspondence for the Retail Director
- Coordinate customer returns and exchanges
- Verify orders, quantity, and quality of stock received and prepare merchandise for the floor
- Facilitate monthly inventory and order specific merchandise
- Assist and coordinate with special events and other additional duties as needed
- May be required to work evenings and weekends as needed
- Outstanding customer/guest service skills with a friendly, enthusiastic, and helpful demeanor
- Ability to work independently and take initiative
- Strong attention to detail
- Strong organizational and multi-tasking skills
- Strong verbal communication skills
- Must be 18 years or older and have a high school diploma or GED
- Must be proficient in Microsoft Office Suite and possess data entry skills
- Must have schedule flexibility
- May be required to work evenings and weekends as needed
- Prior retail experience
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