Retail Operations Director

5 days ago


Newburyport, Massachusetts, United States Gateway Postal Full time
Job Overview

Gateway Postal is seeking a seasoned Retail Operations Director to oversee daily store operations, ensuring exceptional customer service and efficient processes.

About the Role
  • Operational Excellence: Manage store operations, maintaining high standards of service quality and efficiency.
  • Customer Centricity: Provide outstanding service to customers, addressing issues promptly and professionally.
  • Team Leadership: Lead, train, and develop staff; conduct performance evaluations to drive success.
  • Sales Growth: Develop marketing strategies to drive sales and promote store services, fostering a positive work environment.
  • Inventory Management: Optimize inventory levels, order supplies, and manage vendor relationships to minimize costs.
  • Financial Acumen: Monitor sales, manage budgets, and prepare financial reports to inform business decisions.
  • Maintenance and Compliance: Ensure shipping and printing equipment functions properly, adhering to safety regulations and company policies.
Requirements and Qualifications
  • Education: High school diploma or equivalent required.
  • Experience: Previous experience in retail management or similar roles, preferably with a proven track record of success.
  • Key Skills:
    • Strong leadership and team management skills to drive results.
    • Excellent communication and interpersonal abilities to build strong relationships.
    • Proficiency in using POS systems and other relevant software to streamline operations.
    • Knowledge of shipping procedures and printing technologies to ensure seamless execution.
Work Environment and Salary
  • Fast-paced retail environment with varying hours, including weekends and holidays.
  • Estimated Annual Salary: $65,000 - $85,000


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