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Customer Service Support Specialist

2 months ago

Sturgis, Michigan, United States GT Independence Full time
Job Overview

GT Independence is seeking a highly motivated and detail-oriented Customer Service Support Specialist to join our team. As a key member of our operations team, you will play a vital role in delivering exceptional customer service to individuals and families who rely on our services.

As a Customer Service Support Specialist, you will be responsible for providing support to external and internal stakeholders, including making and receiving phone calls, entering information into databases, and preparing and sending documents via DocuSign or email. You will also be responsible for ensuring compliance standards are met for audit purposes and accurately completing payroll checklists for assigned agencies.

Responsibilities
  • Provide exceptional customer service to individuals and families who rely on our services
  • Make and receive phone calls to support external and internal stakeholders
  • Enter information into databases, such as a call log, for effective record keeping
  • Prepare and send documents via DocuSign or email
  • Ensure compliance standards are met for audit purposes
  • Accurately complete payroll checklists for assigned agencies
  • Collaborate with team members to resolve issues and improve processes
Requirements
  • High School Diploma or GED required
  • Associate degree preferred
Work Environment

Work is performed in a typical office setting.

GT Independence is a national, family-owned organization and a trusted leader in personal and financial services for people in need of home and community-based care throughout the country. We help tens of thousands of people in public health programs across the country find and hire their own personal assistants.

We value excellence, but we won't micromanage to achieve it. If you are self-motivated, we'll give you the freedom to succeed on your own. Team members enjoy generous paid time off, competitive wages and benefits and the opportunity to grow professionally. Grow with us

What Culture & Belonging Means at GT: Bring Your Authentic Self To Work

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.