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Client Support Operations Specialist

3 months ago

Sturgis, Michigan, United States GT Independence Full time
KEY RESPONSIBILITIES

As a vital member of our team, your primary functions will encompass Billing (B), Payroll (PY), Processing (PR), and Customer Service (CS). Your duties will include:
  • Creating, updating, and reviewing records for both employees and clients (PR, CS).
  • Inputting data into our computer systems to ensure accurate record management (All).
  • Managing both new and existing DocuSign accounts (PR, CS).
  • Preparing and dispatching documents through approved channels (PR, CS).
  • Ensuring documents are properly named and stored within our management system (PR, CS).
  • Assisting stakeholders with document retrieval (PR, CS).
  • Acting as a point of escalation for DocuSign support queries from Operations staff and clients (PR, CS).
  • Maintaining compliance with all standards for auditing purposes (All).
  • Reviewing timesheets and tracking time (PY).
  • Conducting proofing and posting activities (PY).
  • Analyzing overlap and overtime reports (PY, CS).
  • Making and receiving calls to assist both internal and external stakeholders (All).
  • Completing payroll checklists accurately for assigned agencies and resolving discrepancies (PY).
  • Collaborating with supervisors to identify strategies for minimizing errors (All).
  • Working with staff to address rejected timesheet issues and reduce out-of-cycle payroll disbursements (RFP's) (CS, PY).
  • Performing administrative tasks such as filing, copying, and data entry (All).
  • Preparing and submitting invoices to agencies (B).
  • Processing payments (B).
  • Following up on unpaid claims (B).
  • Ensuring confidentiality of client-related records (All).
  • Collaborating with colleagues to enhance service delivery (All).
  • Identifying opportunities for process improvements (All).
  • Upholding the values and mission of the organization (All).
  • Performing other assigned duties as necessary (All).
EDUCATIONAL REQUIREMENTS
  • A High School Diploma or GED is required.
  • An Associate degree is preferred.
EXPERIENCE AND SKILLS
  • A minimum of 1 year of relevant work experience.
  • Strong written and verbal communication abilities.
  • Proven experience in managing complex projects with critical thinking and problem-solving skills.
  • Excellent organizational and administrative capabilities, with a track record of meeting deadlines through effective planning.
  • Ability to manage work pressure while demonstrating time management skills.
  • Proven ability to foster positive relationships and communicate effectively with individuals from diverse backgrounds.
  • Experience in initiating and maintaining a highly effective team environment.
  • Proficient in Microsoft Office applications and Internet usage.
  • Competent in using Excel.
WORK ENVIRONMENT
  • This position is based in a typical office setting or a home office if remote.