Social Services Supervisor

2 days ago

Brooklyn, New York, United States Women In Need Full time
Job Title: Social Service Supervisor

Women In Need is seeking a highly skilled and compassionate Social Service Supervisor to join our team. As a key member of our Transitional Housing department, you will be responsible for ensuring that our Case Managers provide high-quality services to families in need.

Key Responsibilities:
  • Supervise and support a team of Case Managers to ensure they are providing excellent services to clients.
  • Develop and implement strategies to improve client outcomes and program effectiveness.
  • Collaborate with other departments to ensure seamless service delivery and achieve program goals.
  • Provide coaching, training, and staff development to Case Managers to enhance their skills and knowledge.
  • Manage the shelter's multidisciplinary team to ensure effective communication and collaboration.
  • Champion the use of Evidence-Based Practices (EBP) and Trauma-Informed Care (TIC) in all aspects of our services.
  • Participate in DHS daily housing metrics calls to ensure timely and accurate reporting.
  • Provide crisis intervention and oversee day-to-day case management services to ensure client safety and well-being.
  • Ensure all Case Managers conduct initial needs assessments and develop Individualized Living Plans (ILPs) for new families within 48 hours of arrival.
  • Participate in Child Safety Conferences and provide information as a Mandated Reporter to the Administration for Children's Services (ACS) as needed.
  • Ensure Case Managers maintain accurate and confidential case records with all required documentation.
  • Audit the Client Assistance and Rehousing Enterprise System (CARES) database to ensure compliance with OTDA, DHS, and Win audit requirements.
  • Work with community service providers to ensure clients receive essential services, including mandated substance abuse treatment and mental health services.
  • Attend regularly scheduled CARES training sessions to stay up-to-date on DHS updates.
  • Develop and conduct client activities and workshops to promote client engagement and empowerment.
  • Schedule and attend client monthly house meetings to ensure open communication and collaboration.
  • Provide feedback to the Program Director to ensure resources are available and program goals are achieved.
  • Prepare accurate and timely reports required by funders and Win.
Requirements:
  • M.S.W. or a related degree with 3-5 years of experience in family and/or single adult residential counseling services.
  • At least one year of supervisory experience a plus.
  • Familiarity with EBP, MI, and TIC.
  • Ability to work with at-risk populations, including domestic violence survivors, clients with medical and mental health issues, and the chronically homeless.
  • Excellent organizational and communication skills, written and verbal.
  • Ability to work effectively in a team environment.
  • Familiarity with entitlement systems and procedures.
  • Working knowledge of substance abuse issues a plus.
  • Solid computer skills, including Microsoft Office and Outlook.
  • Knowledge of CARES a plus.
  • Bilingual - English/Spanish a plus.
Core Competencies:
  • Leading Others: Conduct informative, effective meetings with staff and communicate critical information clearly.
  • Facilitating Change: Inspire and motivate others to achieve outstanding client outcomes.
  • Managing Performance: Participate actively in team meetings and communicate client needs.
  • Applying and Developing Expertise: Understand and uphold all policies and procedures described in the Win Employee Handbook.
  • Communicating and Collaborating: Value the full spectrum of diversity and inclusion for clients and staff.

Women In Need is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

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