System Reliability Specialist

5 days ago


Iowa City, Iowa, United States BrightRidge Full time

Job Summary: We are seeking a highly skilled Control Room Operator to join our team at BrightRidge. In this role, you will be responsible for monitoring and ensuring the reliability of our electrical system. You will identify trends and contribute to system analytics, resolve outage and trouble calls from customers, and dispatch appropriate personnel for assessment and/or repairs to power lines.



Essential Functions:




  • Receive and log all calls from phone and radio, from both customers and employees
  • Keep supervisor informed of all large and/or unusual problems
  • Maintain an understanding of breaker, IntelliRupter, and recloser functions
  • Use SCADA to monitor and operate connected protective devices while communicating the status of circuit configuration to field personnel
  • Adequately determine the correct protective device for field crews during normal and abnormal conditions
  • Analyze abnormal conditions then communicate information to field crews and on-call supervisor to support root cause analysis
  • Call and direct field personnel to make reconnection of customer's service
  • Receive payments made by customers whose service was turned off for non-payment
  • Maintain contact with BrightRidge on-duty field personnel via telephone and/or radio regarding service orders, outages, customer concerns, etc
  • Contact BrightRidge customers on behalf of field personnel regarding scheduling, etc


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