Senior Operations Technology Engineer

3 weeks ago


Madison, Wisconsin, United States Madison Gas & Electric Full time

Job Summary

The Senior Operations Technology Engineer will provide technical support to implement, monitor, improve, and maintain proper operation of assigned Distribution Management System (DMS) functions, Energy Management System (EMS) functions, and other Systems Operation Center (SOC) systems and interfaces to provide a high level of performance, utility, accuracy, and availability of the functions and promote reliable and economic operation of the Company's electric and gas systems.

Key Responsibilities

  • Collaborate with technical personnel in the department and users of the EMS and DMS to enhance, modify, and support the user interface for those users.
  • Work with visual, information, and interaction designs to improve the usability of the systems for the users.
  • Design and implement and/or modify software applications to meet new needs and changing requirements.
  • Create, monitor, and maintain EMS and DMS reports.
  • Configure, monitor, support, and maintain OMS real-time functions, Outage Call Entry client, and related tools.
  • Configure, monitor, support, and maintain OMS interfaces to the Interactive Voice Response (IVR), Automated Meter Reading (AMI), and OMS Historian systems.
  • Support and maintain the distribution switching order application user interface and functionality.
  • Install, configure, monitor, and maintain EMS and DMS interfaces to other systems.
  • Configure, monitor, and maintain data transfer and communication applications and interfaces.
  • Configure, monitor, and maintain EMS historical data archiving applications.
  • Respond to requests for historical data reconstruction requests.
  • Collaborate and consult with technical personnel in the department and Company to assure consistency of information, processing, and model representations and achieve coordinated and integrated operation of the DMS, EMS, and related systems.
  • Consult with, advise, answer questions from, and educate operating, technical, and supervisory personnel who use the assigned functions or associated data to provide information and knowledge needed to properly and effectively utilize the DMS, EMS, and related systems.
  • Provide on-call support during and after business hours to rapidly address and resolve malfunctions or deficient operation of the DMS, EMS, and other critical SOC systems as needed.
  • Document changes made to models, software, and hardware to facilitate reviewing and understanding the changes made by others and to maintain control and coordination of changes.
  • Develop and maintain a good understanding of SOC operating responsibilities and tasks to identify and satisfy relevant operating needs.
  • Seek implementations that balance the time and cost required to support the DMS, EMS, and other SOC systems against operating needs in order to achieve solutions resulting in the maximum overall benefit to the Company.
  • Identify, evaluate, and recommend new approaches, alternatives, and technologies related to SOC technology-based functions and operations to meet changing operating needs, promote increased productivity of Company personnel, and reliably provide competitively priced energy.
  • Perform other duties and responsibilities as assigned.

Requirements

  • Bachelor's degree in Electrical Engineering or equivalent.
  • Successful completion of courses in software development.
  • Coursework involving user interface (UI) design is desirable.
  • Successful completion of courses in power systems analysis and control or equivalent desirable.
  • Knowledge and Skills
    • Understanding of the operation and application of computers, software, and field equipment to perform real-time control and monitoring of electric and gas systems.
    • Good understanding of electric theory and principles.
    • Strong analytical, problem identification, and problem-solving skills.
    • Proficient user of Microsoft Windows operating systems.
    • Able to successfully complete tasks independently as well as in cooperation with others.
    • Works with moderate supervision and direction.
    • Able to prepare both written and oral presentation materials on complex matters in a simplified and easily understandable manner.


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