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Retail Operations Supervisor

2 months ago

DeLand, Florida, United States Gap Inc. Full time

About the Position
As a Retail Operations Supervisor, you will establish the atmosphere for the store and the team, bringing our brand to life for our clientele.

Your Responsibilities
You will be accountable for driving profitable sales growth across all facets of the store, including customer service, product management, merchandising, and talent development.

You will support the implementation of the store strategy to meet performance objectives.

In collaboration with your General Manager and/or Assistant General Manager, you will mentor and guide Leads, Experts, and Brand Associates to foster a high-performing team that delivers an exceptional experience to our customers.

Key Duties
- Support strategies and processes aimed at enhancing store sales and achieving results through a customer-focused approach.
- Recruit, hire, and nurture a highly effective team of Brand Associates and Experts.
- Take ownership of your designated area of responsibility.
- Execute action plans to optimize efficiency and productivity.
- Fulfill Service Leader responsibilities.
- Ensure consistent application of standard operating procedures.
- Represent the brand while understanding the competitive landscape and retail environment.
- Encourage community engagement.
- Utilize omni-channel strategies to provide a seamless customer experience.
- Ensure compliance with all standards.

Who You Are
- A current or former retail employee with 1-3 years of management experience in retail.
- A high school graduate or equivalent.
- An effective communicator capable of engaging with customers and your team to achieve objectives.
- Passionate about retail and thrive in a dynamic environment.
- Motivated by metrics to achieve business goals.
- Committed to leading and inspiring others through coaching and mentorship.

Additional Requirements
- Willingness to work a flexible schedule to accommodate business needs, including holidays, evenings, overnight, and weekend shifts.
- Ability to utilize retail technology, navigate the sales floor, stockroom, and office, and lift up to 30 pounds.
- Willingness to travel as necessary.