Guest Services Representative

4 days ago


Kingman, Arizona, United States Advance Management & Investment LLC Full time
Responsibilities

This role involves a range of responsibilities, including:

  • Greeting guests, handling check-ins and check-outs, and responding to inquiries in a professional and courteous manner.
  • Managing room reservations, cancellations, and modifications while ensuring accurate and up-to-date records.
  • Processing payments, verifying credit card information, and maintaining confidentiality of guest financial data.
  • Liaising with housekeeping staff to ensure rooms are clean, tidy, and ready for guests, as well as communicating with maintenance personnel regarding any issues or concerns.
  • Providing personalized services to VIP customers and event attendees, such as wedding guests, and upselling additional facilities and services when applicable.


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