Customer Service Coordinator
3 weeks ago
We are seeking a highly motivated and organized Hotel Front Desk Agent to join our team at Advance Management & Investment LLC. As a Hotel Front Desk Agent, you will be responsible for providing exceptional customer service, managing guest registrations and reservations, and working closely with other departments to ensure seamless operations.
Main Responsibilities:
- Greet guests and patrons as they arrive and handle check-ins professionally.
- Check if there are prior bookings and manage the registration process accordingly.
- Perform all check-in and check-out tasks efficiently and accurately.
- Manage online and phone reservations, informing customers about payment methods and verifying their credit card data.
- Register guests by collecting necessary information and double-checking for accuracy.
- Work with hotel-specific programming for bookings, reservations, check-ins, and check-outs.
- Provide information about the hotel, available rooms, rates, amenities, dining facilities, sports facilities, and give travel directions.
- Respond to clients' complaints in a timely and professional manner, supplying suggestions and referring guests to appropriate departments if necessary.
- Liaise with housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests' needs.
- Confirm group reservations and arrange personalized services for VIP customers and event attendees.
- Upsell additional facilities and services when appropriate.
- Manage accurate accounting of all rooms.
- Maintain updated records of all aspects of guests, bookings, reservations, complaints, and incidents.
- Provide guests with room keys and call for bellhops.
- Explain workings of key cards and ensure guests are satisfied with rooms allotted to them.
- Take intake reservations over telephone, through emails, and in person.
- Contact maintenance and/or housekeeping if problems arise with guests' rooms or premises.
- Balance cash at the end of your shift and generate accounting reports for the benefit of the next person to come on shift.
Requirements:
- Previous experience working in a similar role.
- Excellent communication and organizational skills.
- Able to work well under pressure and multitask.
- Strong attention to detail and problem-solving skills.
- Ability to work effectively in a team environment.
Salary: $50,000 - $70,000 per annum, depending on experience and qualifications.
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