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Night Audit Clerk

2 months ago

Jacksonville, Florida, United States Pyramid Global Hospitality Full time
About the Role

We are seeking a detail-oriented Night Audit Clerk to join our team at the Doubletree by Hilton Jacksonville Airport. As a Night Audit Clerk, you will be responsible for overseeing all Front Desk/audit functions, balancing Food & Beverage outlets, and posting the front office accounts. You will also be responsible for distributing daily reports and other documents as requested.

Key Responsibilities

• Assist and oversee all Front Desk/audit functions
• Balance Food & Beverage outlets
• Balance and post the front office accounts
• Distribute daily reports and other documents as requested
• Follow all checklists to ensure all duties are performed
• Work with staff to resolve guest requests
• Handle guest check-in/check-out needs, inquiries, and reported problems
• Communicate with bellperson/drivers/housekeeping
• Be responsible for house/cash bank and deposit keys
• Obtain and verify essential guest information; ensure accuracy and completeness of all records
• Assign guest rooms on the basis of reservation requirements
• Read, maintain, and make entries in the Front Desk log book
• Check for any guest mail or messages
• Inquire as to the guest's enjoyment of their stay
• Listen attentively to all guest comments
• Thank the guest for staying with us and offer to make any future reservations
• Oversee the issue of other department keys and maintain a log showing the time and to whom issued
• Ensure the timely delivery of wake-up calls and express checkout bills to the guest
• Responsible for knowing hotel emergency procedures
• Adhere to all hotel policies and procedures and all changes that may occur
• Carry out a reasonable request by management that you are capable of performing
• Maintenance of computerized hotel systems
• Handling of major guest complaints and disturbances
• Reporting physical, financial, and personal miscellaneous discrepancies to management

What We Offer

We offer a competitive wage, paid time off, and 7 paid holidays. We also provide healthcare, employer-paid life insurance, 401(k) with a company match, short-term disability, and quarterly bonuses. Additionally, you will enjoy global hotel discounts at Hilton hotels and resorts.

Requirements

To be successful in this role, you must possess a good working knowledge of Hospitality accounting systems, the ability to read, write, and speak the English language to communicate effectively, and the ability to exercise judgment in evaluating situations and making sound decisions. A high school diploma and/or any other combination of education and experience that provides the required knowledge, skills, and abilities is also required.