Night Audit Clerk/Part-Time Night Owl

4 days ago

Jacksonville, Florida, United States DoubleTree by Hilton Jacksonville Airport Full time
About Us

At DoubleTree by Hilton Jacksonville Airport, we value our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, we provide ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Job Summary

We are seeking a detail-oriented Night Audit Clerk to join our team. The successful candidate will be responsible for assisting and overseeing all Front Desk/audit functions, balancing food and beverage outlets, and posting front office accounts. They will also distribute daily reports and work with staff to resolve guest requests.

Key Responsibilities
  • Assist and oversee all Front Desk/audit functions
  • Balance food and beverage outlets
  • Balance and post front office accounts
  • Distribute daily reports and others as requested
  • Follow all checklists to ensure all duties are performed
  • Work with staff to resolve guest requests
  • Handle guest check-in/check-out needs, inquiries, and reported problems
  • Communicate with bellpersons/drivers/housekeeping
  • Be responsible for house/cash bank and deposit keys
  • Obtain and verify essential guest information; ensure accuracy and completeness of all records
  • Assign guest rooms on the basis of reservation requirements
  • Read, maintain, and make entries in the Front Desk log book
  • Check for any guest mail or messages
  • Inquire as to the guest's enjoyment of their stay
  • Listen attentively to all guest comments
  • Thank the guest for staying with us and offer to make any future reservations
  • Oversee the issue of other department keys and maintain a log showing the time and to whom issued
  • Ensure the timely delivery of wake-up calls and express checkout bills to the guest
  • Responsible for knowing hotel emergency procedures
  • Adhere to all hotel policies and procedures and all changes that may occur
  • Carry out a reasonable request by management that I am capable of performing
  • Maintenance of computerized hotel systems
  • Handling of major guest complaints and disturbances
  • Reporting physical, financial, and personal miscellaneous discrepancies to management
Requirements
  • Good working knowledge of Hospitality accounting systems
  • Ability to read, write, and speak the English language to communicate effectively
  • Ability to exercise judgment in evaluating situations and making sound decisions
What We Offer
  • Competitive wages
  • Paid time off and 7 paid holidays
  • Healthcare: Medical/Dental/Vision
  • Employer-paid life insurance (1x annual salary)
  • 401(k) with portion company match
  • Short-term disability
  • Quarterly bonus
  • Global hotel discounts at Hilton hotels and resorts

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