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Event Services Coordinator

2 months ago

Baton Rouge, Louisiana, United States Hilton Baton Rouge Full time

Position Overview:

The Event Services Coordinator plays a crucial role in achieving the objectives related to conventions and events, directly impacting the overall success of the hotel. This individual is tasked with providing exceptional service to clients and groups while ensuring adherence to the agreed-upon food and beverage minimums. Collaboration with the Director of Sales or Director of Catering/Convention Services is essential to meet revenue targets, enhance meeting planner satisfaction, and fulfill food and beverage requirements across multiple properties.

Qualifications:

  • High School diploma or equivalent is required; prior experience in convention/event management and catering sales is preferred.
  • Creativity and a solid understanding of food and beverage/event management are highly desirable.
  • A valid driver's license for the relevant state is mandatory.
  • Strong verbal and written communication skills are essential for effective negotiation and influence with managerial staff, hotel guests, and corporate clients.
  • Experience in professional selling techniques is preferred, including skills in opening, probing, supporting, and closing.
  • Proficiency in general computer applications, particularly Microsoft Office Suite, is required.
  • The ability to work independently while managing multiple tasks is crucial; strong organizational and presentation skills are necessary.

Key Responsibilities:

  • Achieve designated meeting planner satisfaction scores, revenue targets, and food and beverage objectives.
  • Proactively engage in solicitation calls, conduct property tours, and entertain clients based on their specific needs.
  • Analyze and monitor trends within the market segment.
  • Approach all interactions with guests and colleagues in a friendly, attentive, and service-oriented manner.
  • Adhere to established regulations, company standards, and catering/meeting metrics.
  • Develop a comprehensive understanding of hotel operations and policies across relevant departments.
  • Ensure timely delivery of banquet event orders (within 10 days) and maintain accuracy.
  • Communicate changes promptly to all affected departments and operations leaders.
  • Maintain a strong presence in the local community and industry organizations as applicable.
  • Assist in implementing special promotions related to direct sales segments, such as sales blitzes.
  • Participate in daily, weekly, and monthly meetings as required by management.
  • Perform additional duties as assigned by the General Manager or Director of Sales.

Company Overview:

As a leading entity in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, ranging from top-tier international brands to luxury hotels, destination resorts, and lifestyle properties. Our global team is dedicated to delivering exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires excellence.

Benefits:

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

  • Daily Pay options available.
  • Comprehensive Medical, Dental, and Vision Coverage.
  • Short-Term and Long-Term Disability Income.
  • Term Life and AD&D Insurance.
  • Paid Time Off.
  • Employee Assistance Program.
  • 401k Retirement Plan.