Global Account Delivery Head

2 weeks ago

San Francisco, California, United States Amazon Full time
About Us

At Amazon, we are passionate about empowering our customers to achieve their goals through digital transformation. We believe that technology has the power to transform businesses and industries, and we are committed to helping our customers navigate this journey. As a Global Account Delivery Head, you will play a key role in driving this transformation by leading high-quality delivery of customized engagements with partners and Global Accounts customers. Your primary goal will be to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries.

Your Responsibilities

This role requires a highly technical and analytical individual with 15 or more years of progressive technology implementation experience. You will be responsible for managing a team of Delivery Consultants and Engagement Managers working with customers and partners to architect and implement innovative solutions. You will routinely engage with Director, C-level executives, and governing boards. Your responsibilities will include opportunity capture, driving engagement delivery, meeting, and exceeding customer satisfaction targets. You will primarily focus directly or through your teams on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional Services offerings, and creating proposals and SOWs.

Key Requirements

To be successful in this role, you should have:
  • Great customer relationship management, sales, delivery experience, and collaboration skills.
  • Consulting practice leadership experience.
  • Deep understanding of cloud transformation journey and change management.
  • Familiarity with archive, disaster recovery, and business continuity in global operations.
  • Experience with compliance & security standards across the enterprise IT landscape.
  • Ability to meet/exceed Amazon's functional/technical depth and complexity for this role.
  • Visible IT industry thought leadership on relevant topics related to enterprise IT infrastructure.

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