Patient Service Coordinator
3 weeks ago
Job Summary:
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at California Rehabilitation & Sports Therapy. As a Patient Service Representative, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.
Key Responsibilities:
- Patient Interaction: Greet and welcome patients with professionalism and warmth, schedule appointments, and manage patient inquiries both in person and over the phone.
- Administrative Support: Maintain patient records, ensure all documentation is complete and accurate, and assist in keeping the front office area neat and organized.
- Communication and Coordination: Liaise effectively between patients, clinical staff, and other departments within the facility, communicate clearly and professionally to address patient concerns or questions.
- Miscellaneous Operations: Maintain a clean and organized reception area, assist in managing inventory and ordering office supplies as needed, and participate in team meetings and contribute ideas for process improvement.
Requirements:
- High school diploma or equivalent; additional education in healthcare administration is a plus.
- Proven experience in a customer service role; healthcare setting preferred.
- Proficiency in using office software and scheduling systems.
- Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
- Attention to detail and accuracy in handling patient information and documentation.
Physical Requirements:
- Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
- Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
- Vision: Clear vision for reading and analyzing documents.
- Communication: Ability to communicate effectively verbally and in writing.
- Mobility: Occasional movement within the office environment.
Why Join Our Team:
At California Rehabilitation & Sports Therapy, we are committed to providing exceptional patient care and a positive work environment. As a Patient Service Representative, you will have the opportunity to work with a talented team of healthcare professionals and make a meaningful difference in the lives of our patients.
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