Patient Service Coordinator

3 weeks ago


Milpitas, California, United States Physical Rehabilitation Network Full time
Job Title: Patient Service Representative

Job Summary:

We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at California Rehabilitation & Sports Therapy. As a Patient Service Representative, you will be responsible for providing exceptional customer service and administrative support to ensure a smooth and positive experience for our patients.

Key Responsibilities:

  • Patient Interaction: Greet and welcome patients with professionalism and warmth, schedule appointments, and manage patient inquiries both in person and over the phone.
  • Administrative Support: Maintain patient records, ensure all documentation is complete and accurate, and assist in keeping the front office area neat and organized.
  • Communication and Coordination: Liaise effectively between patients, clinical staff, and other departments within the facility, communicate clearly and professionally to address patient concerns or questions.
  • Miscellaneous Operations: Maintain a clean and organized reception area, assist in managing inventory and ordering office supplies as needed, and participate in team meetings and contribute ideas for process improvement.

Requirements:

  • High school diploma or equivalent; additional education in healthcare administration is a plus.
  • Proven experience in a customer service role; healthcare setting preferred.
  • Proficiency in using office software and scheduling systems.
  • Strong interpersonal skills and the ability to maintain professionalism in a fast-paced environment.
  • Attention to detail and accuracy in handling patient information and documentation.

Physical Requirements:

  • Sitting: Prolonged periods of sitting at a desk while working on a computer and paperwork.
  • Manual Dexterity: Ability to use a computer keyboard and perform tasks requiring dexterity.
  • Vision: Clear vision for reading and analyzing documents.
  • Communication: Ability to communicate effectively verbally and in writing.
  • Mobility: Occasional movement within the office environment.

Why Join Our Team:

At California Rehabilitation & Sports Therapy, we are committed to providing exceptional patient care and a positive work environment. As a Patient Service Representative, you will have the opportunity to work with a talented team of healthcare professionals and make a meaningful difference in the lives of our patients.



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