Actimize Support Specialist

5 days ago


Charlotte, North Carolina, United States Omni Inclusive Full time
Job Title

Actimize Support Specialist

About the Role

We are seeking an experienced Actimize Support Specialist to join our team at Omni Inclusive. As a key member of our support team, you will be responsible for providing exceptional technical support and expertise in resolving complex issues related to Actimize applications.

Key Responsibilities
  • Incident Management: Receive, acknowledge, and resolve incident tickets in a timely manner, ensuring minimal disruption to our clients' operations.
  • Problem Resolution: Identify and raise problem tickets for critical or repetitive incidents, working closely with the development team to implement permanent fixes.
  • Code Changes: Perform code changes as required to restore services, maintaining the highest level of quality and adhering to industry standards.
  • Monitoring and Analysis: Continuously monitor application health status, log files, and dashboards to identify potential issues proactively, analyzing business inquiries about application functionality and technology processes.
  • Batch Processing: Support the batch processing cycle, resolving any abends that may occur, and ensuring seamless operation.
Requirements
  • Minimum 8-12 years of experience in Actimize support, with a strong background in SAM, CDD, and WLF/IFM solutions.
  • Excellent knowledge of Actimize RCM/ActOne and experience with incident management and problem management methodologies.
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
Location and Salary

This role is based in Charlotte, NC, USA, and offers a competitive salary of $120,000 - $160,000 per annum, commensurate with experience.

About Omni Inclusive

Omni Inclusive is a leading provider of innovative solutions, dedicated to delivering exceptional results for our clients. Our commitment to excellence and customer satisfaction drives us to continuously improve and adapt to the ever-changing needs of the market.



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