Regional Operations Manager

3 weeks ago


Pennsauken, New Jersey, United States Tower Cold Chain Solutions Full time
Job Description

Tower Cold Chain Solutions is seeking a highly skilled Regional Operations Manager to join our team. As a key member of our operations team, you will be responsible for managing all aspects of our day-to-day activities, including coaching, training, and career development.

Key Responsibilities
  • Manage the Regional Operations team to ensure effective implementation of all projects to improve operations and increase profitability.
  • Monitor and manage regional 3PL (hubs) to ensure inventory management and regional management of 4PL.
  • Manage the goods in / goods out process and reconcile paperwork for accounts.
  • Raise and approve purchase orders in line with company policy and direct authorities.
  • Maintain reefer containers used to condition plates regionally.
  • Report on Operational KPIs using data from Tower's new order management /database system (MCS).
  • Manage and continuous review for Operational suppliers in region.
Training and Development
  • Provide training and support for new and existing hub partners following Tower training framework.
  • Provide training for new operations employees following Tower training framework.
Management of Day-to-Day Operations
  • Manage asset availability and trigger levels in line with customer demands.
  • Manage monthly business review with hub partners to ensure operational excellence through service delivery, cost efficiencies and customer satisfaction.
  • Monitor and report on regional KPIs.
  • Identify additional service requirements within hubs and manage expansion plans to support organic growth and new business opportunities.
  • Manage the on-boarding of new business.
  • Manage the onboarding of new hub partners following the Tower framework.
  • Manage regional audits (alongside QA) for suppliers, both internal and external.
Tower Integrated Management Systems (TIMS)
  • Ongoing adherence to the Occupational Health & Safety and Environmental Management Systems for the US operation.
  • Identify industry regulations that affect the business including implementation if necessary.
  • Ensure that all operations staff has full understanding and adherence to all SOP's and other Tower operational documentation related to Operational management.
  • Compliance with Tower's Integrated Management System and internal processes.
Requirements

We are looking for a highly skilled and experienced Regional Operations Manager with a strong background in logistics, operations, or supply chain management. The ideal candidate will have a graduate degree in a relevant field and at least 5 years of experience in operations management, including direct line management experience.

The successful candidate will have excellent leadership and development skills, with the ability to inspire confidence and bring out the best in team members. They will also have strong written and oral communication skills, with the ability to manage multiple tasks and attention to fine detail.

Please note that we are not able to sponsor employment visas at this time, and therefore can only accept applications from people who have employment rights in the US.

We offer competitive pay, bonus, and benefits.



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