Patient Access Specialist

1 week ago


Lake Mary, Florida, United States AdventHealth Full time
About the Role

As a Patient Access Specialist at AdventHealth, you will play a vital role in ensuring that patients receive the care they need in a timely and efficient manner. Your primary responsibility will be to verify patient eligibility and benefits, obtain pre-authorizations, and clear registration errors. You will work closely with clinical partners to resolve issues and provide excellent customer service to both internal and external customers.

Key Responsibilities
  • Verify patient eligibility and benefits through phone, fax, online portal, and other resources
  • Obtain pre-authorizations from third-party payers in accordance with payer requirements and within established timeframe
  • Accurately enter required authorization information in AdventHealth systems
  • Conduct diligent follow-up on missing or incomplete pre-authorizations with third-party payers
  • Minimize duplication of medical records by using problem-solving skills to verify patient identity
  • Ensure patient accounts are assigned the appropriate payor plans
  • Ensure all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs
Requirements
  • One year of customer service experience
  • High School diploma or GED
About AdventHealth

AdventHealth is a faith-based, mission-driven organization that is committed to extending the healing ministry of Christ. We are a comprehensive, multi-specialty medical group that provides a wide range of healthcare services to patients in Central Florida. We are dedicated to providing excellent patient care and a positive working climate that supports a work-life balance.



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