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Customer Service Representative

2 months ago

Menomonie, Wisconsin, United States United Bank of Iowa Full time
Job Overview

As a vital member of the United Bank of Iowa team, this role encompasses a range of customer service responsibilities delivered with professionalism and courtesy. The position involves direct interaction with clients, ensuring their needs are met effectively.

Key Responsibilities:

  • Perform general teller duties including cashing checks, processing deposits, and managing daily transactions.
  • Maintain accurate cash drawer balances and verify cash totals.
  • Assist in the operation of ATM machines and support the opening of various deposit accounts.
  • Engage in special projects or assignments as required.
  • Uphold confidentiality regarding all banking matters and adhere to established bank policies and procedures.
  • Promote and sell bank services to enhance the institution's reputation within the community while delivering exceptional customer service.

Qualifications:

High school diploma or GED, with 1-2 years of relevant experience or training, or an equivalent combination of education and experience.

Language Proficiency:

Excellent reading, writing, and verbal communication skills to effectively convey information and address inquiries from clients and colleagues.

Mathematical Competence:

Ability to perform basic arithmetic operations and calculate figures such as interest and percentages accurately.

Analytical Skills:

Understanding of banking operations, policies, and procedures. Ability to identify irregular or suspicious transactions and make informed decisions regarding confidential information requests.

Interpersonal Skills:

Capacity to work independently while fostering collaboration within a team environment. Strong relationship-building skills with both customers and team members.

Attention to Detail:

Meticulous approach to ensure transaction accuracy and compliance with banking standards.

Technical Skills:

Familiarity with standard office equipment and proficiency in word processing, spreadsheet, and database software for generating reports and correspondence.

Certifications:

No specific certifications required.

Work Schedule:

Standard hours are Monday through Friday, with occasional extended hours as needed.

*Background check, including credit history, is mandatory for this position.*